Summary/Objective:

The ACH Payments Operations Manager manages the workflow of ACH Payments products and services and ensures that all client service level agreements are met. Additionally, the ACH Payments Manager will provide oversight and leadership to ensure optimal execution of all Originating Depository Financial Institution (ODFI) and Receiving Depository Financial Institution (RDFI) ACH transactions. ACH Processing Responsibilities include but not limited to: File Processing, Client Experience, ACH Exceptions & Resolution, Processing Support, Strategy, Development & Testing, Monitoring ACH windows, Working suspended batches, Resolving disputes, and General Ledger inquiries when needed. The ACH Payments Operations Manager is responsible for building the ACH Payments Operations department from the ground up to include the development of the strategic vision, as well as the execution of the strategies for Specialized Deposits and Treasury Management clients. The ACH Payments Operations Manager will consistently ensure the delivery of exceptional operational standards and client experience, ensuring that associated policy and procedures align with all regulatory guidelines to include, NACHA Operating Rules and are strictly adhered to and managed to ensure the bank is operationally compliant.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manages the day-to-day activity of the ACH Payments Operations
Responsible for maintaining all policy and procedures for audit
Conducts work stream reviews and analysis to proactively identify required technical tasks/actions, system issues, and risk.
Analyzes processes to develop strategies, procedures and/or polices to maximize ACH payments execution and efficiency.
Assumes leadership role in bank implementation of systems/tools designed to create efficiencies, mitigate risks and improve processes for the department and the bank.
Develops staff and ensures that the team's service behaviors contribute to the bank's overall strategy for the client experience.
Interprets and develops policies and procedures for ACH Payment Operations functions within scope of responsibility.
Ensures that the ACH Payment Operations department is functioning within industry standards.
Responsible for the accurate and timely escalation of all vendor production issues.
Manages vendor relationships to ensure compliance with contracts and bank policies. Ensures associated Service Level Agreement requirements are met.
Stays abreast of industry trends by attending seminars, training sessions and workshops as necessary to develop and ensure compliance with NACHA Operating Rules, banking regulations, federal and state regulations, and standards for financial institutions.
Works closely with compliance, audit, risk and fraud to ensure operational standards are consistent with the most current regulatory guidelines and that effective controls are implemented to mitigate risk and losses to the bank.

Other Duties:

Other duties as assigned.

Required Education and Experience:

Bachelor's Degree or equivalent work experience required
10+ years of Operations or Treasury experience in commercial banking or treasury management, or equivalent experience demonstrated through a combination of the following: work experience

6+ years of leadership experience
Paperless Entry Processing (PEP+) experience preferred
Accredited ACH Professional (AAP) Certification preferred
Thorough understanding of transmission processing for ACH, and understanding file layouts, file processing, payment networks
Demonstrated knowledge of all ACH products, systems and related processes

Supervisory Responsibility:

None.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands; and reach with hands and arms.

Position Type/Expected Hours of Work:

Community Bank has adopted a 40-hour work week. Some flexibility in hours is necessary based on the location assignments, but the employee must be available during the "core" work hours of 8:00 a.m. to 4:30 p.m. Monday through Friday and must work at least 37.5 hours each week to maintain full-time status.

Travel:

Travel for this position is limited to travel for meetings/training or meeting with clients.

Additional Eligibility Qualifications:

Strong clerical skills, good communication skills and professional appearance are necessary for this position. Proficiency with a computer, adding machine, copier, fax machine, and other office equipment are required. The ability to learn Automated Teller programs, Premier and sales tracking systems.

Competencies:

Ethics/Integrity: Knows and follows applicable laws, rules and regulations governing proper business conduct.

Adaptability: Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.

Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Productivity: Manages workload, works efficiently, meets goals and objectives.

Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products/services.

Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.

AAP/EEO Statement:

Community Bank is an equal employment opportunity employer. It is the policy of Community Bank to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, Vietnam era veteran, disabled veteran, or other eligible veteran status.

COMMUNITY BANK jobs

ACH Payments Operations Manager

ACH Payments Operations Manager