Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

We're looking for our next Manager, Credit Adjudication. Could it be you?

Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.

What's in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for work-life balance
Competitive compensation and benefits packages
Hybrid and flexible work arrangements
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

What's it like working as a Manager, Credit Adjudication?

The Manager, Credit Adjudication is responsible for managing and leading a team of Senior Credit Adjudicators responsible for decisioning mortgage applications which exceed delegated lending authority limits. The position plays an important role focused on solution based thinking and operational excellence while ensuring full adherence to Community Trust's policies, procedures, compliance, risk and regulatory requirements. This role is also responsible for leading and supporting the team's development and ensuring targets and goals are met.

Need more details? Keep reading...

Business Operations

Provide the effective leadership, oversight, tools and support that the Senior Credit Adjudicators need to be successful with the day-to-day operations
Work in collaboration with the team to closely manage capacity, productivity and meeting service level agreements.
Together with the leadership team, support effective compliance, risk management and risk controls in the origination of the residential mortgage business portfolio by exercising consistent, objective and sound credit decisions in accordance with risk appetites, policies and procedures.
Maintain a strong knowledge of Community Trust residential mortgage underwriting policies, procedures, and products.
Review and decision mortgage applications recommended by staff that exceed a Senior Credit Adjudicator's approval authority limits to ensure compliance with all aspects of Community Trust policy, procedures, pricing and risk appetite.
Effectively review deal escalation from internal teams.
Collaborate with business partners and/or business technology support groups to organize user testers and/or oversee user acceptance testing for technology initiatives.
Represent the residential lending team as a subject matter expert to support journey activities and provide insight to improve efficiencies and technology needs.
Together with the Director and Senior Manager, develop and implement strategies for growth and profit maximizing opportunities.
Maintain up to date knowledge of the competition, industry trends and market conditions.
Continuously identify and execute best practice process improvements, eliminate redundancies and identify system and/or reporting needs.
Ensures, through effective oversight, the proper implementation of policies, procedures and controls pertaining to Residential Mortgage Lending, Anti-Money Laundering, Know Your Client, Privacy, Complaints Handling and Regulatory Compliance Management, as required by regulations.
Through coaching and oversight, promotes a strong risk culture by ensuring that the effective implementation of regulatory policies and procedures are embedded in the performance assessment of your team.
Support other team functions as required.

Managerial Leadership

Champion and emanate our mission: WE CARE deeply about helping Canadians and each other.
Foster a resilient workplace and culture that is aligned with all IQ Tech Values (Innovative, Q/Curious & Optimistic, Team Oriented, Entrepreneurial & Agile, Customer Centric and Honest with Integrity).
Inspire and motivate direct reports to do their best; provide creative thought leadership while also listening, engaging others to participate and promoting innovation across the organization.
Lead by example by performing at high levels across all competencies.
Effectively manage performance, including the establishment of clear goals and expectations, coach team members with candid and regular feedback.
Effectively manage talent, including careful assessments and evaluations of team members, hold effective career conversations, determine optimal training and recruit and develop a talented and diverse team.
Optimize teamwork by articulating how team members work collaboratively to fulfill program, department and corporate objectives while consistently making time for team building and development.

So are YOU our next Manager, Credit Adjudication? You are, if you have...

Minimum of 5 years progressive experience in residential lending.
Minimum 2 years management experience in the finance industry.
University degree in business, economics or a related field is preferred.
Established reputation and well respected in the residential mortgage industry.
Solid leadership skills, with a focus on mentoring and motivating an employee base of professionals.
Strong interpersonal and relationship building skills.
Knowledge of personnel policies, practices, and procedures.
Strong attention to detail and able to complete tasks with a high degree of accuracy.
Sound analytical thinking, planning, prioritizing, and executing skills.
Strong focus on service excellence.
Solid written and verbal business communication skills.
Strong knowledge of Google Workspace and familiarity with the internet and related applications as tools for conducting research

#LI-MB1 #LI-Hybrid

Sounds like you? Click below to apply!

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence-not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Other details

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Questrade Financial Group jobs

Manager, Credit Adjudication