**Senior Level Engineer – Managed Service Provider (MSP)**

*Location: Remote (Work from Home) with On-Site Visits as Needed*

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**About Us**

With over 25 years of success and growth in San Diego, we are a leading Managed Service Provider dedicated to delivering exceptional IT solutions to our clients. Our team is expanding, and we're seeking a highly experienced Senior Level Engineer to join us on our journey.

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**We are looking for a person with the following**

- **Office 365 & Azure Expertise:**
- Provide expert-level support for Office 365, Teams, and Azure environments.
- Design, implement, and manage hybrid setups within Entra and Active Directory.

- **Network & Server Management:**
- Strong understanding of TCP/IP networking principles.
- Configure and manage Windows Server environments, including Hyper-V virtualization.
- Implement and maintain firewalls such as Sophos or similar, ensuring robust threat management.

- **Scripting & Automation:**
- Utilize PowerShell for scripting and automation tasks.

- **Remote Monitoring and Management (RMM) & Professional Services Automation (PSA):**
- Experience with RMM and PSA tools is a plus.

- **Process Documentation:**
- Document IT processes and procedures; proficiency with Visio is a plus.

- **Sandbox Environment:**
- Maintain and experiment with a personal home network or sandbox environment for continuous learning and testing.

- **Client Collaboration:**
- Work closely with clients to assess their IT needs and deliver tailored solutions.
- Perform on-site visits as required to ensure optimal client satisfaction.

- **Continuous Learning:**
- Stay updated with industry best practices and emerging technologies.

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**Qualifications**

- **Experience:**
- Minimum of 10 years in IT, with a strong preference for candidates currently working at another MSP.

- **Technical Expertise:**
- Deep understanding of Office 365, Teams, Azure, and Entra platforms.
- Proficient in hybrid setups within Entra and Active Directory.
- Strong knowledge of Windows Server and Hyper-V.
- Expertise in TCP/IP networking and threat management solutions.
- Experience with firewalls such as Sophos or other similar technologies.
- Proficient in PowerShell scripting.
- Knowledge of RMM and PSA tools is a plus.
- Experience maintaining a personal network or sandbox environment is a major plus.

- **Skills:**
- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills.
- Comfortable with documenting processes; Visio experience is a plus.
- Ability to work independently from home and collaboratively within a team.

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**What We Offer**

- **Competitive Compensation:** Salary commensurate with experience.
- **Benefits Package:** Comprehensive health coverage and a robust 401(k) plan.
- **Professional Growth:** Opportunities for advancement in a growing company.
- **Work-Life Balance:** Flexible remote work with necessary on-site engagements.

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**Application Process**

- **Background Check:** All candidates will undergo a standard background verification.
- **Assessments:** Personality and engineering skills tests to ensure a great fit.
- **How to Apply:** Send your resume and a cover letter detailing your relevant experience to [Email Address].

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**Join Our Team**

Become a part of a company that values expertise, innovation, and customer satisfaction. If you're a seasoned IT professional looking to make a significant impact, we'd love to hear from you.

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*We are an equal opportunity employer and encourage applicants from all backgrounds to apply.*

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