About Us:
At OC Spotless and Bright, we’re dedicated to providing top-notch dry-cleaning services where every garment shines like a star. With two convenient locations, we pride ourselves on outstanding customer care, exceptional service quality, and efficient operations. We’re looking for a talented and driven Customer Service Associate to join our team and help us deliver the best to our valued customers.

Job Description:

As a Customer Service Associate, you’ll play a vital role in the success of our dry-cleaning business. You will be responsible for assisting customers with their dry-cleaning needs, managing garment assembly, and overseeing operations at two retail locations. If you thrive in a fast-paced environment, love interacting with customers, and have strong organizational skills, this role is for you!

Key Responsibilities:

- Greet and assist customers with their dry-cleaning needs in a friendly and professional manner.
- Provide information about services, pricing, and garment care.
- Handle customer inquiries, resolve complaints, and ensure a positive experience.
- Manage the assembly of garments to maintain accuracy and efficiency.
- Oversee daily operations at both retail locations, ensuring smooth workflows and productivity.
- Maintain cleanliness and organization within the workspace.
- Monitor inventory levels and coordinate restocking of supplies as needed.
- Train and mentor new staff to ensure high-quality customer service.
- Process payments and manage cash handling procedures.

Qualifications and Skills:

- Previous experience in customer service, ideally in the dry-cleaning industry.
- Knowledge of garment care and dry-cleaning processes is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to lead and manage operations across two retail locations.
- Proficiency in POS systems and basic computer skills.
- High level of reliability and punctuality.
- Ability to lift and move garments and supplies as needed.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.

How to Apply:
Send your resume with "Customer Service Associate" in the subject line. We look forward to welcoming you to our OC Spotless and Bright Cleaners family!

OC Spotless and Bright Company jobs

Customer Service Associate