Eseoghene Igogori Nwosu

Customer Success Manager at uLesson Education Ltd.

Nigeria

Skills Customer Experience, Customer Support, Leadership, Proficient Time Management, Adaptability and Flexibility, Onboarding Process Tailoring, Issue Resolution and Troubleshooting, Customer Satisfaction, Comprehensive Training Delivery, Workshop Facilitation, Sales, Cross-Team Collaboration and Coordination, Data Analysis, Data Management, Project Planning and Implementation, Training Coordination and Facilitation, IT Skills ( Google suites and Microsoft office suites), CRM tools ( Leadsquared, Freshworks), Presentation, Root Cause Analysis and Problem-Solving, Business Insights, Software as a service (SAAS), CSAT, NPS, Feedback Management, Client Relations, KPI, Administrative and Organizational Skills, Self-motivated and capable of working independently ,Proficient in multitasking and managing complex projects, Written and verbal communication skills, Strong team player with a collaborative mindset, Attention to detail and highly focused
Interpersonal Skills, Empathetic and emotionally intelligent, Active listener and able to resolve conflicts, English Language, Problem Solver, Goal Setting, Relationship Development Expert

About Results-driven professional with 11+ years of experience in Process Improvement , Operations Management, Administration, Customer Success, Data Analysis, and Quality Management Systems. Skilled in driving productivity, enhancing customer experiences, and implementing ISO standards. Innovative problem-solver with a track record of delivering organizational visions. Effective communicator ensuring customer satisfaction and goal achievement.