About Better Angels

Better Angels is taking a bold, holistic approach to tackling the homelessness epidemic in Los Angeles. We are harnessing new models of intervention, community engagement, advocacy, world-class technology, and a strong dose of pragmatism across five critical areas of need: Prevention, Services, Shelter, Housing and Technology.

Position Summary

The Director of Shelter will play a pivotal role in expanding and optimizing shelter resources to better serve the homeless community. Reporting directly to executive leadership, this director will spearhead initiatives to build a robust Shelter Database, establish relationships with shelter operators, and develop a strategic plan to maximize current shelter capacity. This individual will also guide the buildout of our Shelter Management System and act as a Better Angels ambassador, representing our mission across the ecosystem.

Primary Responsibilities

Build Out Shelter Database

Develop and maintain a comprehensive database of major shelters, including detailed information on services and capacity (includes in-person and online research).
Oversee and coordinate a volunteer team responsible for data entry and ongoing maintenance.
Create and implement processes for regular updates and accuracy checks across the shelter database.

Build a Network of Shelter Operators

Establish and maintain strong working relationships, including building partnerships with key shelter operators
Encourage shelter operators to manage their own profiles, helping to keep information up-to-date and relevant.
Assess individual shelter needs (such as volunteers, supplies, or structural support) to support each operator’s capacity.

Develop a Strategic Shelter Plan

Analyze current shelter utilization and identify areas for capacity optimization.
Utilize data insights to pinpoint gaps in shelter availability and develop solutions for equitable access.
Present data-driven recommendations to Better Angels leadership for system-wide improvements.

Secondary Responsibilities

In conjunction with Better Angels technology team, oversee the proper buildout and implementation of Better Angels’ Shelter Management System.
Represent Better Angels at community events, stakeholder meetings, and policy discussions as an expert in shelter operations.
Serve as a subject matter expert on shelter-related topics, advising both internal teams and external partners.

Qualifications

Proven experience in shelter management, homeless services, or a related social services role.
Exceptional research skills with the ability to gather and analyze complex data effectively.
Strong communication and persuasive abilities, with a track record of building successful partnerships.
Skilled in strategic planning and process development, with experience managing a team and overseeing operational systems.
Excellent presentation skills, capable of delivering insights to a range of audiences.

Ideal Candidate Profile

The ideal candidate will be resourceful, solution-oriented, and committed to improving lives through shelter initiatives. They must be able to manage multiple priorities, including both high-level strategy and day-to-day operations. A passion for social justice and the ability to navigate and influence a diverse network of stakeholders are essential to succeed in this role.

To Apply

Interested candidates should submit a resume and cover letter detailing their experience and motivation to join Better Angels.

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Director of Shelter