C.H. Robinson is hiring an Operational Excellence Manager! In this role you will lead the execution of strategic initiatives within C.H. Robinson Operations through a Lean and Six Sigma-driven Continuous Improvement framework reporting into the Senior Manager of Global Operational Excellence. You will collaborate with cross-functional and regional teams to streamline processes, eliminate waste, and enhance operational efficiency. This role involves optimizing resources, reducing variability, and ensuring quality by leveraging data-driven decision-making and industrial engineering principles. You may also supervise internal or external resources to ensure successful project delivery.

This fully remote position can be located anywhere in the United States.

Responsibilities:

Leadership:

Business Process Management (BPM) leadership of strategic initiatives that maximize customer value, increase operational efficiency or increase volume throughput
Create and implement operational strategy and planning in-line with NAST and enterprise strategies
Identify industry issues, trends and emerging market conditions to support operational decision-making
Facilitate cross-pollination and collaboration across the network and service lines, leveraging organizational resources
Act as a change agent to influence, persuade and implement strategies

Analytics:

Frequently monitor and review aggregated, office and individual performance metrics
Prepare operational performance reports to provide insights to leadership and employees at appropriate intervals
Create an analytical culture to improve decision-making and drive efficiency, quality and profitability
Monitor workload for consistent and optimal usage of resources

Process Implementation, Improvement and Control:

Overall project delivery directly or through others (e.g., internal/external resources). This will include coordinating and managing regional initiatives
Act as a change agent as needed for project implementation to the organization to ensure continued project delivery success, including work with business partners to ensure essential document management and communications related to business activities
Identify and manage risks and mitigation plans, and work to manage logistics and activities while ensuring essential document management and communication
Engineer processes to yield appropriate external service levels at appropriate costs, constantly optimizing resources
Continuously remove waste, friction and frustration from operational processes
Create mechanisms for pro-actively assessing the effectiveness of processes

Employee Alignment:

Engage and work with leaders to help them drive the understanding and motivation of their team members to achieve established goals and maintain a culture of accountability. Partner with HR resources (HRBPs) as needed
Engage and partner with leaders and HR resources (HRBPs) to drive operational effectiveness in offices by reinforcing appropriate role alignment and org structure
Engage and work with leaders to champion formal training and on-going growth and development across all operations personnel

Technology Assessment and Development:

Possess and utilize a deep understanding of available tools and systems to advance processes and automation
Drive changes needed within systems through collaboration with Technology and other related resources
Stay abreast of and implement emerging technology that can be incorporated into operational strategies

Communication:

Collaborate with business partners (across functions) to ensure successful project implementation through the deployment of PM tools, processes, and personnel
Manage relationships and communication between internal and external project management resources, stakeholders, and senior management

Required Qualifications:

Bachelor's degree from an accredited college or university
Minimum 6 years of experience executing large, cross functional national initiatives using a continuous improvement framework within business operations (i.e. lean six sigma or similar)
Experience using a continuous improvement framework within business operations such as lean six sigma or similar
Ability to travel 25% (domestically)

Preferred Qualifications:

Certification in lean, six sigma and/or related methodologies
Experience using business and data analytics to drive continuous improvement
Strong project and change management capabilities with emphasis on team behavior change
Excellent planning and project management skills with strong ability to effectively manage multiple cross-functional projects simultaneously
Demonstrated experience influencing without authority, effectively resolving conflict and thriving in a matrixed environment
Excellent verbal and written communication skills with the ability to tailor messaging to the appropriate audience
Ability to lead, motivate and inspire cross-functional teams and Operational Excellence team members
Values a diverse and inclusive work environment

Compensation Range
$83,500.00 - $185,400.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

CH Robinson

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Operational Excellence Manager