C.H. Robinson is hiring an Operational Excellence Manager! In this role you will lead the execution of strategic initiatives within C.H. Robinson Operations through a Lean and Six Sigma-driven Continuous Improvement framework reporting into the Senior Manager of Global Operational Excellence. You will collaborate with cross-functional and regional teams to streamline processes, eliminate waste, and enhance operational efficiency. This role involves optimizing resources, reducing variability, and ensuring quality by leveraging data-driven decision-making and industrial engineering principles. You may also supervise internal or external resources to ensure successful project delivery.
This fully remote position can be located anywhere in the United States.
Responsibilities:Leadership: - Business Process Management (BPM) leadership of strategic initiatives that maximize customer value, increase operational efficiency or increase volume throughput
- Create and implement operational strategy and planning in-line with NAST and enterprise strategies
- Identify industry issues, trends and emerging market conditions to support operational decision-making
- Facilitate cross-pollination and collaboration across the network and service lines, leveraging organizational resources
- Act as a change agent to influence, persuade and implement strategies
Analytics: - Frequently monitor and review aggregated, office and individual performance metrics
- Prepare operational performance reports to provide insights to leadership and employees at appropriate intervals
- Create an analytical culture to improve decision-making and drive efficiency, quality and profitability
- Monitor workload for consistent and optimal usage of resources
Process Implementation, Improvement and Control: - Overall project delivery directly or through others (e.g., internal/external resources). This will include coordinating and managing regional initiatives
- Act as a change agent as needed for project implementation to the organization to ensure continued project delivery success, including work with business partners to ensure essential document management and communications related to business activities
- Identify and manage risks and mitigation plans, and work to manage logistics and activities while ensuring essential document management and communication
- Engineer processes to yield appropriate external service levels at appropriate costs, constantly optimizing resources
- Continuously remove waste, friction and frustration from operational processes
- Create mechanisms for pro-actively assessing the effectiveness of processes
Employee Alignment: - Engage and work with leaders to help them drive the understanding and motivation of their team members to achieve established goals and maintain a culture of accountability. Partner with HR resources (HRBPs) as needed
- Engage and partner with leaders and HR resources (HRBPs) to drive operational effectiveness in offices by reinforcing appropriate role alignment and org structure
- Engage and work with leaders to champion formal training and on-going growth and development across all operations personnel
Technology Assessment and Development: - Possess and utilize a deep understanding of available tools and systems to advance processes and automation
- Drive changes needed within systems through collaboration with Technology and other related resources
- Stay abreast of and implement emerging technology that can be incorporated into operational strategies
Communication: - Collaborate with business partners (across functions) to ensure successful project implementation through the deployment of PM tools, processes, and personnel
- Manage relationships and communication between internal and external project management resources, stakeholders, and senior management
Required Qualifications:- Bachelor's degree from an accredited college or university
- Minimum 6 years of experience executing large, cross functional national initiatives using a continuous improvement framework within business operations (i.e. lean six sigma or similar)
- Experience using a continuous improvement framework within business operations such as lean six sigma or similar
- Ability to travel 25% (domestically)
Preferred Qualifications:- Certification in lean, six sigma and/or related methodologies
- Experience using business and data analytics to drive continuous improvement
- Strong project and change management capabilities with emphasis on team behavior change
- Excellent planning and project management skills with strong ability to effectively manage multiple cross-functional projects simultaneously
- Demonstrated experience influencing without authority, effectively resolving conflict and thriving in a matrixed environment
- Excellent verbal and written communication skills with the ability to tailor messaging to the appropriate audience
- Ability to lead, motivate and inspire cross-functional teams and Operational Excellence team members
- Values a diverse and inclusive work environment
Compensation Range$83,500.00 - $185,400.00
The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Paid time off (PTO)
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
