Job Title: Chief Operating Officer (COO)

Position Summary:

The Chief Operating Officer (COO) oversees the day-to-day operational functions of GSCH, ensuring efficient, high-quality, and accessible patient care across all departments. As COO, you will work closely with senior leadership to build strategic initiatives, maximize patient access, oversee quality improvement, and uphold compliance with key regulatory bodies. Additionally, you will play a crucial role in public health programming for Strafford County, promoting preventive care and emergency preparedness.

At Greater Seacoast Community Health, you'll thrive in an environment that values your contributions and fosters professional growth. You will join a multidisciplinary team - including medical, dental, and behavioral health care providers; social workers; family workers; pharmacists and many others - who collaborate to meet the wide-ranging needs of the patients and families we serve. Your days will be varied and engaging, offering many opportunities to advance your career and take on new challenges. Your life will be enriched as you help achieve the vision of providing everyone in our community an opportunity to live a long and healthy life.

Clinically, we focus first on the individual plan of care through preventive, primary, and specialty services. We also address health disparities from a population health perspective, considering social determinants of health; provide health education; support self-care and chronic disease management; and facilitate smooth transitions of care. Our services focus on maximizing health outcomes through collaboration with individuals, families, caregivers, communities and diverse populations across the lifespan. Integrity, Respect, Compassion, Excellence, Collaboration - the strength of Greater Seacoast Community Health.[MW1]

Your role / Job duties[MW2] :

Operational Leadership: Drive operational efficiency and patient access across medical, dental, and behavioral health services, reducing appointment wait times and increasing new patient engagement.

Quality & Compliance: Lead a comprehensive risk management program, working with the CEO and senior leaders to maintain compliance with SAMHSA, FTCA, and HRSA standards, while upholding GSCH's mission.

Strategic Planning: Collaborate with the CFO and other chiefs to ensure sustainable financial performance, establishing appropriate financial policies and monitoring budgetary performance metrics.

Program Development: Develop operational policies in partnership with senior leaders, enhancing patient care programs and ensuring timely integration of services, including social work and prenatal care.

Team Leadership & Development: Oversee and mentor direct reports, provide annual performance reviews, and ensure training aligns with organizational values and best practices.

Community Partnerships: Foster strong relationships with external agencies to expand community health services, enhancing GSCH's presence and resources.

Space & Resource Utilization: Optimize exam room and resource usage to meet productivity goals and accommodate growing patient needs.

Emergency Preparedness: Develop and implement contingency plans for clinical operations during emergencies and ensure seamless communication for weather or health center closures.

Key Competencies:

Operational Excellence: Ability to lead cross-functional teams to enhance patient access, quality of care, and overall operational efficiency.

Strategic Vision: Proven experience in aligning operations with organizational goals, establishing and refining programs that improve patient care.

Financial Acumen: Competence in budget planning and financial analysis, with a focus on operational performance.

Leadership: An empowering and communicative approach to team development, ensuring alignment with GSCH values of integrity, respect, compassion, and collaboration.

Public Health Focus: Experience with preventive healthcare initiatives and emergency planning within a community health setting.

Adaptability: Demonstrated resilience and flexibility, maintaining a positive approach in the face of change.

Qualifications / What you need[MW3]

Master's degree in a related field with a minimum of 5 years in a senior management role, preferably in healthcare or nonprofit settings.
Strong experience in clinical and operational management, particularly within primary and preventive care frameworks.
Proven track record in risk management, regulatory compliance, and quality improvement.

Our ideal candidate will:

Be a team player who works harmoniously with coworkers, patients and families
Have experience working with diverse and vulnerable populations.
Communicate well, with excellent listening skills.
Have strong organizational skills.
Show compassion, with a nonjudgmental and caring attitude.
A clinical background could bring value to the position

Work Location(s): Work Location(s):

Portsmouth and Somersworth, NH

Job Status:

Full-time, exempt position
Monday - Friday
Eligible for full benefits

Pay: $140,000 to $158,000 per year commensurate with experience

Benefits

All regularly scheduled employees working at least 32 hours per week are eligible to receive full benefits; those working 24-31 hours per week will receive prorated benefits. Our comprehensive benefits package includes:

Medical and dental insurance with an agency subsidy. One of the health insurance plans offered has a no-premium option for employee-only coverage.
Earned time (15 days in your first year, 20 days in your second year, pro-rated by FTE). This includes paid sick, vacation and personal time
Seven (7) paid holidays
Employer-paid group term life insurance and short-term disability coverage.
A 401(k) plan with an employer match. (This benefit is available to all regularly scheduled employees, regardless of hours worked per week.)
Additional benefits available (not subsidized by employer): vision insurance, long-term disability coverage, Flexible Spending Account, access to local discounts.

About Us

Greater Seacoast Community Health is a network of community health centers providing primary care, pediatrics, dental care, prenatal care, behavioral health counseling, substance use disorder treatment, mobile health services, the WIC nutrition program, social work services, a pharmacy, parenting classes, playgroups, and home visiting. The network includes two health centers - Families First Health and Support Center in Portsmouth and Goodwin Community Health in Somersworth - as well as The Family Center, the Strafford County Public Health Network, the Mobile Health Program, Goodwin Pharmacy and the WIC Nutrition Program.

Our mission is to deliver innovative, compassionate, integrated health services and support that are accessible to all in our community, regardless of ability to pay. We believe everyone should be empowered to maximize their health and well-being. We strive to make our array of programs and health services integrated, high-quality, affordable, recovery-friendly, trauma-informed, inclusive and easy to access. As not-for-profit community health centers and family resource centers serving the Greater Seacoast region of New Hampshire and southern Maine, our services are for everyone - infants to seniors, single people and families, insured or uninsured, all income levels. We are recognized as a Patient-Centered Medical Home and a Family Resource Center of Quality.

Greater Seacoast Community Health is an Equal Opportunity Employer and considers all applicants without regard to race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Qualified veterans are encouraged to apply.

Learn more at GetCommunityHealth.org.

GREATER SEACOAST COMMUNITY HEALTH

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