Weekend and Weekday Front Desk Agent - Santa Barbara Polo and Racquet Club
compensation: $18/hour
employment type: part-time
job title: Front Desk Agent at Tennis Clubhouse

About Us:
The Santa Barbara Polo & Racquet Club, founded 114 years ago, is a historic venue and home to world-class polo, tennis, swim, and fitness facilities. Our Tennis Clubhouse provides an exceptional environment for our members and guests, blending tradition with modern amenities. Join our team and contribute to creating memorable experiences in a dynamic and welcoming setting!

Position Overview:
We are seeking a friendly, reliable, and enthusiastic Front Desk Agent to assist with daily operations at the Tennis Clubhouse. This part-time position focuses on delivering excellent customer service while ensuring smooth clubhouse operations. The Tennis Clubhouse is open Monday through Sunday, 8:30 AM to 8:30 PM.

Key Shifts (Required Availability):
Saturday and Sunday (closing): 2:00 PM – 8:30 PM (required)
Monday (opening): 8:15 AM – 3:00 PM (preferred but flexible; if unavailable, please still apply or reach out).
Additional weekday opening (8:15 AM – 3:00 PM) or closing (3:00 PM – 8:30 PM) shifts may also become available depending on the schedule.

Primary Responsibilities:
Customer Service: Welcome members and guests, provide information on facilities and programs, and address inquiries.
Reservations & Events: Assist with court reservations, coordinate activities like clinics and tournaments, and manage bookings using Northstar POS software.
Facility Oversight: Ensure cleanliness and organization of all areas, including courts, gym, pool, and clubhouse amenities. Restock supplies as needed.
Operational Support: Monitor court usage, enforce policies, and assist tennis pros with lesson scheduling and event logistics.
Administrative Tasks: Handle guest check-ins, maintain attendance records, and support inventory management for supplies and refreshments.

Desired Qualifications:
Previous experience in customer service or front desk roles (experience in a recreational setting preferred).
Strong organizational and communication skills.
Proficiency with basic computer systems and the ability to learn reservation software.
Reliable, punctual, and able to work independently.
Passion for creating positive member experiences.

Benefits:
Competitive pay at $18/hour.
Access to club facilities, valued at $10,000 annually.
Opportunities for professional growth and development.

How to Apply:
Please email your resume and a brief cover letter to bryan@sbpolo.com. Include in the subject line: "{YOUR NAME} Front Desk Agent Job Application." Feel free to apply on here is as wellhttps://sbpolo.com/web/pages/join-our-team

If you have any questions, comments, or concerns, don’t hesitate to reach out to bryan@sbpolo.com.

Santa Barbara Polo & Racquet Club

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