Job Summary:
The Administrator (Operating Officer) is responsible for the overall management of Hillview Senior Living and its operations in accordance with all regulatory requirements, facility policies and resident requirements. The Administrator oversees the day to day functioning of the facility, which includes: staffing, scheduling, staff supervision, food service, residents care and supervision, building maintenance and safety, and resident’s activities and programs.
Duties & Responsibilities:
Operate facilities according to all applicable laws and regulations.
Ensure that all facility policies, procedures, and programs are followed.
Oversee that all day to day documentation and recordkeeping are maintained, i.e. resident and staff files are kept in order and updated.
Conducts unbiased investigations of resident abuse, staff misconduct, and other
Supports Assistant Administrators with staff supervision as necessary.
Oversees both initial training for newly hired and ongoing training for existing staff.
Schedules and organizes bimonthly staff meetings, covering emergency protocols for all types of facility emergencies and required ongoing training for all staff. Enlisting outside agencies to participate in this training, i.e. local law enforcement, home health, hospice, etc.
Maintains working relationships with third parties who provide services in the facility, i.e. home health providers and physicians.
Works with the Bookkeeper and owners to create financial budgets for projects and departments.
Responsible for marketing decisions and maintains relations with placement agencies, local hospital and skilled nursing case managers.
Supports the Assistant Administrators to ensure timely and accurate completion of their job duties.
Tours the facilities to potential residents, their family members, or placement agency clients.
Assess potential residents for appropriate placement, level of care, and obtains required documents to arrange placement.
Oversees all aspects of new resident admissions.
Confirming provisions for resident’s physical and mental needs are met, including those services identified in the written care plan.
Oversees all aspects of the Activities Department.
Accompany residents to outings and/or appointments.
May be trained to drive facility vehicles as needed.
Assist with resident transfers in and out of facility vehicles.
Available to hear resident’s and family concerns regarding facility operations, i.e. addressing concerns, providing reassurance and comfort to residents.
Responds quickly and appropriately in emergency situations, ensuring company emergency protocols are followed.
Ensures that resident’s families and POA’s are well informed about resident’s status.
Oversees food services, ensuring Title 22 regulations are enforced and followed.
Oversees indoor and outdoor maintenance to ensure a safe environment.
Responsible for the overall safety and wellbeing of all residents and staff members. Conducts bimonthly safety meetings along with the members of the safety committee.
Submits reports to the Department of Social Services, Long-Term Care Ombudsman, and the Local and State Health Departments as necessary.
Overseas resident charting and documentation methods electronically or paper.
Reviews and approves team member timesheets each pay period.
Assists in basic HR functions such as interviewing, hiring, and disciplinary conversations. Communicating directly with the HR team.
Responsible for annual reviews for all staff within their respective facilities.
Responsible for ensuring the facility is ready for annual State inspections, and manages inspection within the community(ies) they are overseeing.
The Administrator must be present at the facilities for a minimum of 24 hours per week and as needed when urgent matters arise.
The Administrator is available after hours 24/7 by cell phone and/or email when assigned.
Other duties as assigned for the operation of the company, or resident need and safety.
Required Experience, Education, & Skills:
Administrators must have and maintain their RCFE Administrator Certification required per DSS guidelines.
Requires two years of experience working in an RCFE.
Strong leadership and organizational skills.
Excellent communication and interpersonal abilities.
In-depth knowledge of State and Federal regulations governing residential care facilities.
Must be able to perform physical tasks related to resident care and facility management.
To be able to stand for extended periods of time, bend, climb stairs, reach & grasp.
Able to perform the essential functions of the job with or without reasonable accommodation
