Cognizant is seeking an End User Computing Engineer for a full-time opportunity in Everett, WA. Applications will be accepted till 1/11/2025
The salary range for this role is between $90,000 to $107,000 depending on experience and qualifications of the candidate. All applicants must have valid work authorization. We are unable to offer visa sponsorships
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The compensation and benefits information are accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
The End User Computing/Field Services Engineer will deliver Field Services Transition projects and programs in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), the successful implementation of service resource skills model and processes management.
Responsibilities:
• Participate in EUC Field Service transition activities.
• Assist and be part of knowledge gathering and documentation from external customers and/or incumbents.
• Analysis of service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.
• Due diligence with customer prior to RFP & BAFO submissions.
• Attend customer agreed locations to collect all customer processes relating to current delivery of services around EUC & Field Services.
• Create process document of current service for the customer and partner.
• Work closely with our third-party partner .
• Active management and coordination of workload in the region.
• Review of open and assigned tickets as directed by the tower lead.
• Assist delivery lead in reviewing and verifying vendor invoices of hardware assets.
Qualifications:
• Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Should have knowledge on Service Desk operation and tools
• Good knowledge of ticketing tools (preferably Service Now)
• Understanding of Service Desk Ticket concepts in Categorization, Priorities, Workflows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc.
• Should have knowledge on MS Office and Teams
• Intermediate level knowledge of SCCM / Desktop Central, Intune, Printer Configuration, Imaging Machines, Triaging Break fix issues
• Experience in manufacturing/factory service delivery desirable.
• ITIL professional is a big plus
• Strong interpersonal and customer relationship skills.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer M/F/D/V The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don't just dream of a better way - we make it happen.
- We take care of our people, clients, company, communities and climate by doing what's right.
- We foster an innovative environment where you can build the career path that's right for you.
About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion: Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
