Vacancy detailsGeneral informationReference 2025-1510
Vacancy categoryStandard
Expertise - websiteConsultancy Services
WEBSITE - visibility vacancy pageYes
Position descriptionCategoryCustomer Services - Services - Application Manager
Job titleApplication Manager North America
Job descriptionUnited States - Guarantee the very best quality of the Planon software for our customers! You do this by advising, guiding and helping your clients with the management of their Planon application both on site and remotely.
In this position you will be an Application Manager helping our clients with the functional management of the Planon software. You will be part of an international team that helps a very diverse set of clients, mainly in United States.
You will build relationships with your clients and help them solve incidents, implement changes and provide support for new releases. You will also guide your clients in the use of the application, give them advice and try to spot opportunities to help them further in the use of Planon.
Questions you may receive as Application Manager range from "How can I create a reservation system for my staff?" to, for example, "How can we best gain insight into the occupancy of our office buildings?".
Your key responsibilities will include:- Managing, maintaining, and optimizing Planon setups, including authorizations and data archiving.
- Identifying opportunities for improvements or new projects based on client needs and software updates.
- Creating and maintaining documentation and user instructions.
Training clients on Planon functionalities through hands-on guidance. - Collaborating with local and international teams to ensure consistent client support and project execution.
- Reporting risks and opportunities to Project Managers, Services Management, and Account Managers.
- Leading by example in adopting new technologies and methodologies introduced by Planon.
ProfileA company is nothing without its people. Our diverse group of employees is the beating heart of our business and the key to our collective success. To maintain our success, we need you to be independent but also a team player and have good communication skills.
Our ideal candidate meets the following requirements: - Bachelor's or Master's degree in the field of IT or similar (or Facility Management in combination with IT affinity);
- Relevant working experience in a (similar) IT role.
- Knowledge of methodologies such as ITIL, BISL or similar is a plus.
- Excellent oral and written communication in English. French proficiency is beneficial for effective communication with our Quebec/Canada customers, improving service delivery in the region.
- Strong analytical and problem-solving skills, with the capability to think strategically and provide solutions that align with client needs and Planon's objectives.
- Boston-based is preferred, not a requirement.
*We are eager to get to know you, regardless your experience.
We offerA healthy work-life balance and the possibility of working hybrid. We encourage a collaborative and learning work environment, which is why we offer constant learning and meaningful training opportunities. In addition, we offer challenging projects with world-leading clients and extraordinary experiences.
Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. How we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work , learn , live , and play .
Partnership with Schneider ElectricOur strategic partnership with Schneider Electric, a global leader in energy management and automation, enhances our ability to deliver innovative smart building solutions. Together, we are committed to driving progress in sustainability and technology, empowering us to shape the future of smart building management.
Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
Do you love building connections?So do we! Apply now.
Position locationJob locationNorth America, Boston (braintree)
Handled byHandled byMark van Dommelen
Primary handlerMark van Dommelen
