Position Overview: We are seeking a talented and experienced Experience Strategist to join our team, focusing on enhancing the onboarding process for our enterprise-level client organizations. This role involves designing and optimizing the integration of software applications, digital documents, and people processes to ensure a seamless and efficient onboarding experience for our clients.
Key Responsibilities:- Research & Analysis: Conduct comprehensive research to understand the needs, pain points, and expectations of enterprise clients during the onboarding process.
- Service Design: Develop and implement innovative service design strategies that improve the overall onboarding experience, including software applications, digital documents, and people processes.
- User Journey Mapping: Create detailed user journey maps to visualize and enhance the client onboarding experience.
- Collaboration: Work closely with cross-functional teams, including product managers, developers, and customer success teams, to ensure alignment and successful implementation of onboarding solutions.
- Prototyping & Testing: Design and test prototypes of new onboarding processes and tools, gathering feedback and iterating to achieve optimal results.
- Documentation: Develop clear and comprehensive documentation for onboarding processes, ensuring consistency and ease of use for both clients and internal teams.
- Training & Support: Provide training and support to internal teams and clients to ensure smooth adoption of new onboarding processes and tools.
- Continuous Improvement: Monitor and analyze the effectiveness of onboarding processes, making data-driven recommendations for continuous improvement.
Desired Skills & Qualifications:- Experience: Proven experience in service design, user experience (UX) design, or a related field, with a focus on enterprise-level clients.
- Technical Proficiency: Familiarity with software applications, digital document management, and people processes in a corporate environment.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate complex requirements into actionable solutions.
- Communication: Excellent verbal and written communication skills, with the ability to present ideas clearly and effectively to stakeholders at all levels.
- Collaboration: Demonstrated ability to work collaboratively in a cross-functional team environment.
- Creativity: A creative mindset with a passion for designing innovative and user-centric solutions.
- Project Management: Strong project management skills, with the ability to manage multiple projects and deadlines simultaneously.
- Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.
Expectations:- Client-Centric Approach: Maintain a client-centric approach in all aspects of the role, ensuring that the needs and expectations of enterprise clients are met and exceeded.
- Innovation: Continuously seek out and implement innovative solutions to improve the onboarding experience.
- Quality: Deliver high-quality work that meets or exceeds industry standards and client expectations.
- Professional Development: Stay up-to-date with the latest trends and best practices in service design and onboarding processes.
If you are passionate about creating exceptional onboarding experiences for enterprise clients and have the skills and experience to excel in this role, we would love to hear from you!
