JOB PURPOSE: The Receptionist position manages the front desk on a daily basis while performing a variety of administrative and clerical tasks.
QUALIFICATIONS:
• High school degree; additional certification in Office Management is a plus
• Proven work experience as a Receptionist, Front Office Representative, Customer Service, or similar role
• Bilingual – English/Spanish; excellent proficiency in reading, writing, and speaking
• Proficient in Microsoft Office software
• Hands-on experience with office equipment
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude; Polite, courteous, and tactful with the public (internal and external)
• Must maintain confidentiality at all time
• Good health, high moral character, and good attendance record
ROLES AND RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO):
• Daily: “open the office” – turn on ECA light, open blinds, turn on tv presentation / “close the office” – turn off/close each item
• Greet/welcome, assist, or route guests as they arrive at the office
• Maintain office security by following safety procedures and controlling access
• Answer, screen and forward incoming phone calls
• Monitor voicemails and direct as necessary
• Ensure reception area is tidy and presentable at all times
• Sort and distribute mail/deliveries
• Check exterior mailbox every Monday
• Manage and replenish office supply inventory. Do your best to minimize cost and waste by limiting access to supplies and
managing the wants vs. needs of all employees
• Restock and organize office, bathroom, and kitchen supplies
• Prepare FedEx and other mailing labels as needed
• Scan and save documents with proper corporate naming structure
• Assist in relationships, positive attitude and pleasant work environment with open communication and outstanding customer
service both internally and externally
• Efficiency awareness and attitude – “how can I help”, “how can I save someone time”
• Lead in maintaining a professional and presentable office atmosphere for visitors, clients, vendors, and employees
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, exploring
opportunities to add value to job accomplishments
• Perform other clerical receptionist duties as assigned
