Job Overview:
We are seeking a friendly, motivated, and detail-oriented Front Office Associate to join our team at Speedy Auto Tint. This position is essential in delivering an outstanding customer experience, supporting daily operations, driving business growth, and managing our social media presence.
Responsibilities:
• Customer Interaction:
• Answer incoming calls promptly and professionally, addressing inquiries and scheduling appointments.
• Greet customers upon arrival, make them feel welcome, and guide them through the check-in process.
• Explain services, warranties, and tint care instructions clearly and confidently.
• Customer Checkout & Car Handling:
• Process payments accurately and efficiently.
• Walk customers to their vehicles, provide care instructions, and ensure satisfaction before they leave.
• Wipe down cars after tinting to ensure they are spotless and presentable.
• Move vehicles safely in and out of the workshop to assist the tinting team.
•. Keep clean waiting room, mop with swiffer, wipe down counter tops, and desk area.
• Restock drinking cups
•. Notify in timely matter when supplies are low
Business Development & Marketing:
• Make outbound calls to local businesses, auto dealerships, and non-profits to promote Speedy Auto Tint services and build partnerships.
• Follow up with potential leads to generate new business opportunities.
• Strengthen relationships with existing partners by ensuring excellent service and communication.
• Capture high-quality photos and videos throughout the day showcasing tinting jobs, satisfied customers, and behind-the-scenes work.
• Create and post engaging content on social media platforms (Instagram, Facebook, TikTok, etc.) to increase brand awareness and attract new customers.
• Respond to comments, messages, and online inquiries in a timely and professional manner.
• Upselling & Customer Engagement:
• Offer customers additional services, warranties, or products to enhance their experience.
• Encourage satisfied customers to leave positive reviews and share their experiences online.
Compensation & Benefits:
• Competitive hourly wage.
• Bonus incentives for successfully upselling warranties, generating business partnerships, increasing social media engagement, and receiving positive customer reviews.
• Opportunities for growth and professional development within the company.
Requirements:
• Excellent communication and customer service skills.
• A friendly, positive attitude and a professional appearance.
• Ability to multitask and stay organized in a fast-paced environment.
• A valid driver’s license with a clean driving record (required for moving vehicles).
• Comfortable making outbound sales calls and building business relationships.
• Social media savvy – experience with Instagram, Facebook, TikTok, and basic photo/video editing is a plus.
Preferred Experience:
• Previous experience in customer service, front office roles, sales, or the automotive industry is a plus.
• Experience with social media content creation, marketing, or business promotion is highly desirable.
•. Bilingual preferred
Join Speedy Auto Tint, where your energy, creativity, and attention to detail will help us grow and create an exceptional experience for every customer!
