Job TitleClient Care/Solution Manager
Job Description SummaryThe Client Care Manager serves as the connection between the client delivery teams, platform resources, service lines, advisory groups, and research. The Client Care Manager acts as a trusted advisor, consulting teams on how to tell a clear, consistent, and crafted message to their clients with the intent of strengthening the relationship and growing the business. The Client Care Manager is strong in graphic design and focuses on client data and analytics, delivering insights through actionable presentations, reports, and dashboards, to increase visibility of gaps, risks and potential growth opportunities. The Client Care Manager is dedicated to fostering a GOS culture focused on sharing of best practices, innovation, and peer collaboration.
Job DescriptionResponsibilities - Provide consultation to accounts on presentations and communications to ensure content delivers a clear, consistent, and crafted message
- Create and develop content and graphics for client-facing brochures, presentations, quarterly business reports and PowerPoint dashboards
- Develop and maintain a self-service library of templates, tools and resources for account teams and platforms
- Ensures adherence of client materials with corporate identity guidelines
- Responsible for maintaining Global Client Care 1HUB SharePoint resource site
- Responsible for leading "Lunch & Learn" training sessions to teach account management teams how to use readily available tools
- Organize and facilitate Innovation Council bi-annual meetings for Top Tier accounts
- Works collaboratively with GOS business development team as well as local and national marketing teams and research departments to ensure consistent data and messaging is delivered across the company and externally
- Maintains an organized database of inspirational marketing material for quick reference and to enable best practices between accounts and platform
- Partners with GOS account teams to keep client statistics and account data current
- Assist with GOS Operations team for ad hoc projects as needed
Requirements - 3-5 years of experience in a related or similar field
- Marketing, Business Administration, or relevant field of study (or currently in pursuit of)
- Proficiency with the Microsoft Office Suite (PowerPoint, Word, and Excel), and a working knowledge of the Adobe Creative Suite (InDesign, Illustrator, Photoshop). Experience with email campaign tools a plus.
- Must be able to quickly troubleshoot and develop solutions to requests from account teams and clients using the resources available
- Excellent interpersonal skills with high initiative, flexibility, and team approach to work
- Great collaborator with the ability to work with cross-functional teams as needed.
- Excellent oral and written communication skills
- Ability to quickly learn, adapt and produce a high volume of quality materials in a fast-paced environment
- The qualified candidate will be detail-oriented, able to handle multiple projects simultaneously, extremely professional, and customer service oriented
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $101,915.00 - $119,900.00
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at
1-888-365-5406 or email
HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"
