Overview
Herbalife integrated all the regional GBS HR Service centers into a single leadership hub to enable global standardization and greater focus on end-to-end process improvement across the services we deliver.
This position is a part of the GBS HR team a world class, value added, and client-driven team that works in partnership with other functions to provide support on the implementation of strategic, simple, and efficient solutions for Herbalife employees.
The position aims to improve GBS HR operational performance, efficiencies, quality, service, and profitability by evaluating, (re)designing, measuring, and globally aligning GBS HR business processes; collects and studies operational and performance data to identify trends and opportunities for improvement, support the global process alignment and leads the transition of new processes to GBS, will be the global single point of contact for GBS HR requests on PCD, Business Assurance, Transition & Training.
HOW YOU WOULD CONTRIBUTE: (Responsibilities and tasks associated with the job) *limit to 8-10 bullets
• Lead the global alignment of process documentation (SOP, work instructions, etc.), process delivery (SLAs, KPIs, etc.) & feedback (C-Sat, BMRs, SLA, etc.)
• Participates in knowledge base management by promoting, aligning, and keeping relevant article content.
• Conducts access management, process management, and provides support for knowledge and production, including issue resolution and documentation management.
• Develop comprehensive project plans encompassing project scope, objectives, deliverables, dependencies, resource needs, and establish timelines for processes identified for improvement.
• Acquire expertise in HR processes, staying abreast of new projects, processes, systems, tools and features, and championing the adoption of a global standards.
• Regularly reviewing and auditing key HR processes that help to drive the employee experience to identify areas of opportunity.
• Gather quantitative & qualitative data from various sources, including interviews, performance metrics, & customer feedback, to understand the root cause of issues.
• Shares best practices on process creation across departmental and functional teams.
• Assist in tracking KPIs thorough analysis to recognize trends and providing valuable insights for teams.
• Identifying the root causes of operational challenges & deviations and potential areas for improvement.
WHAT’S SPECIAL ABOUT THE TEAM: (Give insight to the team dynamic and environment)
• We are a global team that thrives for excellence
Job Qualifications
Skills
• Excellent communication and interpersonal skills.
• Drive to improve, grow, and develop.
• Analytical acumen and the ability to innovate.
• Excellent organizational and planning skills, able to set right priorities.
• Strong customer and results orientation.
• Proficient on English language (B1+ at least)
Experience:
• 3-5 years of experience in Global Business Services HR.
• Experience with ServiceNow Case Management, Knowledge Management and Service Portal or HR Service Delivery preferred.
• Preferred 2+ years work experience in project management and process improvement supporting implementation, enhancements, data analytics.
• Broad knowledge of multiple Human Resources functions (i.e., Benefits / L&D / Talent Management / Onboarding).
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) product suite.
Education
• Bachelor’s degree in human resources, management or similar.
• Preferred six sigma white belt / yellow belt
