Overview
Herbalife integrated all the regional GBS HR Service centers into a single leadership hub to enable global standardization and greater focus on end-to-end process improvement across the services we deliver.
This position is a part of the GBS HR team a world class, value added, and client-driven team that works in partnership with other functions to provide support on the implementation of strategic, simple, and efficient solutions for Herbalife employees.
The position aims to transform and enhance operational efficiency and employee experience by transforming, automating, technologically evolving and support the design of efficient and leaner processes and deliverables; will collect and study operational and performance data to identify trends and opportunities for improvement, supports and facilitates the integration and standardization of AI and automation within GBS HR & TA processes and will be the global single point of contact for GBS HR for Service Management on BSS, PMR & CI.
HOW YOU WOULD CONTRIBUTE: (Responsibilities and tasks associated with the job) *limit to 8-10 bullets
• Lead the execution of improvement projects (Bots, automation, AI, etc.) for the most widely used and impactful HR processes.
• Develop comprehensive project plans encompassing project scope, objectives, deliverables, dependencies, resource needs, and establish timelines for processes identified for improvement.
• Regularly reviewing and auditing key HR/TA processes to identify opportunities for improvement via technology or process design to help drive the employee experience.
• Analyze KPIs to recognize trends and provide valuable insights to drive for efficient action-taking.
• Identify root causes of operational challenges and potential areas for improvement and establish action plans to reach short and long-term solutions.
• Oversee the implementation of changes within mySupport HR suite to enhance overall efficiency and employee experience. This may include assisting with user acceptance testing, acting as a change champion, helping to document project timelines and milestones, etc.
• Supports in the daily operations concerning all iCIMS, mySupport or other GBS HR relevant system requests and the maintenance of associated systems and processes.
• Collaborates in managing to uphold system quality and mitigate adverse impacts and risks to the business.
• Shares best practices across departmental and functional teams.
• Acquire expertise in HR technology platforms, staying abreast of new tools and features, and championing the adoption of our suite of tools.
• Serve as a catalyst for change, fostering a culture of continuous improvement within the GBS HR teams.
WHAT’S SPECIAL ABOUT THE TEAM: (Give insight to the team dynamic and environment)
• We are a global team that thrives for excellence
Job Qualifications
Skills
• Excellent communication and interpersonal skills.
• Drive to improve, grow, and develop.
• Analytical acumen and the ability to innovate.
• Excellent organizational and planning skills, able to set right priorities.
• Strong customer and results orientation.
• Proficient on English language (B1+ at least)
Experience:
• 3-5 years of experience in Global Business Services HR.
• Minimum of 2+ years work experience in project management and process improvement supporting implementation, enhancements, data analytics.
• Experience with ServiceNow Case Management, Knowledge Management and Service Portal or HR Service Delivery preferred.
• Broad knowledge of multiple Human Resources functions (i.e., Benefits / L&D / Talent Management / Onboarding) preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) product suite.
Education
• Bachelor’s degree in human resources, management or similar.
• Preferred six sigma white belt / yellow belt
