Overview
Job Title:
Lead Human Resources Shared Service Representative
Reports to:
VP Of Total Rewards and HR Operations
Job Location:
Bengaluru, India
Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company’s businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Menomonee Falls, Wisconsin. Enerpac Tool Group trades on the NYSE under the symbol “EPAC
As a Lead Human Resources (HR) Shared Service Representative, you will oversee the day-to-day operations of the HR Shared Service Team, ensuring efficient delivery of HR services to employees and managers across the organization.
You will act as a subject matter expert in the HR Shared Service procedures and provide guidance and support to both team members and internal stakeholders on HR policies and systems. Part of your responsibility will be to continue to provide exceptional customer service and support to employees and managers, ensuring their HR needs are efficiently and accurately met. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs).
Maintains, updates, and retrieves information housed in the Enerpac Human Resources Information Systems (HRIS) and other HR systems. Provides employee data as needed using various report writing tools.
This role requires a high level of professionalism, attention to detail, and an understanding of HR policies and procedures
Key Responsibilities
- Serve as a point of escalation for employees and managers seeking HR assistance. Respond promptly to inquiries via phone, email, or in-person, providing accurate and timely information.
- Manages employee records and data within our HR systems. Process various HR transactions which may include entering employee data and changes, benefits administration, payroll inquiries, and time-off requests accurately and efficiently using our HRIS (Human Resources Information System) and other HR systems. Maintain accurate and up-to-date employee records, ensuring confidentiality and compliance with data protection regulations. Inputs, maintains and updates employee data, within required time frames for pay periods based on the effective date of information.
- Generate HR reports and metrics as needed, providing insights to HR leadership on trends and areas for improvement. Generate regular reports and metrics to track service performance, trends and key performance indicators (KPIs).
- Mentor a team of HR Shared Service Representatives, ensuring high performance and adherence to service level agreements (SLAs). Participate in performance evaluations, provide constructive feedback, and support professional development initiatives.
- Perform duties with a high degree of urgency in a frequently changing, fast paced environment. Ensure strict confidentiality of all work and information, based on company policies and procedures. Meet established performance criteria and required service levels.
- Serve as a point of escalation for complex HR inquiries and issues, providing timely resolution and exceptional customer service to employees and managers. Monitor service metrics and customer feedback to continuously improve service quality and efficiency.
- Guide employees and managers to additional resources, including documented Enerpac HR policies, procedures, information and reference materials. Stay informed of Company and department policies and procedures.
- Serves as quality control for all data entered into the HRIS. This includes identifying errors in work that has been submitted by others for entry into the HRIS and independently correcting those errors when appropriate. Reviews submitted information or documents for data entry to ensure compliance with organization policies and practices and independently resolves issues identified with system and HR leaders. Ensures the team’s compliance with company policies, legal requirements, and data privacy regulations.
- Identify opportunities to streamline HR processes, improve service delivery, and enhance the employee experience. Lead initiative to implement process improvements, automation, and best practices within the HR Shared Services function.
- Support other HR projects and/or initiatives as needed.
What will make you an ideal candidate
- High school graduate or equivalent required. Associate or bachelor’s degree in human resources, Business Administration, or related field preferred.
- Minimum of five (5) years of experience in Human Resources, payroll, accounting, customer service, or related field required.
- Strong understanding of HR policies and procedures.
- Demonstrated strong written, verbal, and interpersonal skills with the ability to interact effectively with employees, HR, and management at all levels of the organization.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficiency in HRIS platforms and MS Office applications.
- Demonstrated dedication to excellence in customer service and support.
- Strong organizational skills and attention to detail.
- Analytical mindset and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment and meet deadlines effectively.
Enerpac Tool Group Values
Be an ambassador for the businesses and ensure that Enerpac Tool Group Values always come first:
- SAFETY - Safety is our highest priority and is at the heart of everything we do.
- INTEGRITY - We will act with honesty and transparency and always do the right thing.
- OWNERSHIP - We will own our commitments, act with a sense of urgency, and deliver what is expected of us on time, or ask for help early enough.
- TEAMWORK - We will act as one Enerpac team, operate with an enterprise-wide mindset, and support each other to deliver for our stakeholders.
- AGILITY - We will act with purpose and speed, and we will adapt quickly to changing circumstances
What we offer
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
*Benefits & Perks vary by Country.
About Enerpac Tool Group
Our vision is to be our customer’s preferred partner through relentless innovation of industrial tools and services that help them safely and reliably tackle their toughest jobs around the world.
Our corporate office is located across from a beautiful park, and we have many exciting perks including a robust wellness program, scholarships and tuition reimbursement, and flexible working hours. We also have a newly updated café and an on-site gym with a personal trainer.
For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/
If you’re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges & extraordinary rewards for people on a global scale.
Never Compromise – choose ETG!
