Position Overview
Para Los Niños Youth Workforce Services (YWS) is seeking a dedicated and detail-oriented Quality Assurance (QA) Manager. This role involves overseeing the quality and compliance of our youth workforce programs. Under the direct supervision of the YWS Director, the QA Manager will ensure that all program deliverables are met, including achieving enrollment targets, maintaining accurate documentation, and ensuring robust data collection. The ideal candidate will possess a keen eye for detail, a commitment to quality, and a passion for empowering youth through workforce development.
We are looking for someone who is not only experienced in quality assurance and compliance but also deeply committed to the mission of Para Los Niños. If you are a proactive problem solver with excellent organizational and communication skills, we invite you to apply for this exciting opportunity to make a difference in the community.
Duties
- Program Compliance: Ensure all youth workforce programs comply with local, state, and federal regulations, as well as organizational policies.
- Enrollment Monitoring: Track and report on participant enrollment numbers to ensure program targets are met.
- Documentation Oversight: Manage the collection, review, and storage of all necessary documentation to support program compliance and participant tracking.
- Data Management: Implement and oversee data collection processes, ensuring the accuracy and integrity of program data.
- Quality Audits: Conduct regular audits of program activities to ensure compliance with funding requirements and organizational standards.
- Staff Training: Provide training and support to program staff on compliance-related issues, documentation best practices, and data management techniques.
- Reporting: Prepare and submit regular reports on program performance, compliance status, and other relevant metrics to senior management and funding agencies.
- Continuous Improvement: Identify areas for process improvement and implement strategies to enhance the efficiency and effectiveness of youth workforce programs.
- Stakeholder Collaboration: Work closely with YWS leadership team, finance teams, and external partners to ensure alignment and coordination in achieving program goals.
- Regulatory Updates: Stay informed about changes in relevant regulations and ensure organizational compliance with new or updated guidelines.
- Perform other projects and duties as directed by supervisor.
Qualifications and Experience Requirements
- Minimum of three (3) years of experience in quality assurance, compliance management, or program management within a youth workforce or similar environment.
- Strong understanding of workforce development programs, including federal, state, and local regulations.
- Excellent organizational skills, attention to detail, and the ability to manage multiple projects simultaneously. Strong analytical, problem-solving, and communication skills.
- Proficient in Microsoft Office Suite, particularly Excel, and experience with data management systems and software.
- Meticulous in reviewing documents and data to ensure accuracy and compliance.
- Analytical Thinking: Ability to analyze complex data and identify trends or discrepancies.
- Strong verbal and written communication skills, capable of conveying complex information clearly and concisely.
- Ability to lead and motivate a team, fostering a culture of accountability and continuous improvement.
- Proactive in identifying issues and developing effective solutions.
- Bilingual English/Spanish desirable.
- Ability to work with diverse populations.
- Ability to work collaboratively and effectively with students, families, administrators, colleagues, community, and other school system staff in a non-traditional, inner-city environment.
Education and Certification Requirements
- Bachelor’s degree in Education, Public Administration, Social Work, or a related field. Master’s degree preferred.
Physical Requirements
To perform this job the individual must be able to carry out all essential functions satisfactorily.
Reasonable accommodations may be made to enable qualified individual with disabilities to perform the essential functions of the job.
- Approximately 50% of time is spent sitting, while frequently required to walk, stand and bend.
- Must be able to speak and hear well.
- Good vision is imperative.
- Occasionally required to stoop, kneel, crouch or crawl.
- Employee will be required to lift and/or move up to 25 pounds without assistance.
Expectations for All Para Los Niños Staff
Candidates for employment at Para Los Niños, regardless of position, will consistently demonstrate the following:
- Unwavering belief in and commitment to fulfill the mission of Para Los Niños.
- Deep commitment to the success of all PLN students and families.
- Commitment to excellence and high standards -- for self, students, and colleagues.
- Continuous learning by engaging in reflection, self-assessment, and individual professional development.
- Use of data to inform decisions and drive continuous improvement.
- Ability to thrive as a member of a collaborative team.
- Self-motivation and initiative with solutions-oriented disposition.
- Belief in and ability to develop respectful relationships with families and children informed by the students’ cultural and socioeconomic characteristics.
- Excellent oral and written communication skills.
- Ability to effectively handle challenging situations.
- Comfort with basic Microsoft Office applications and a curiosity and propensity to push own adoption of new technology and approaches.
- Regular, punctual attendance and professional appearance.
Para Los Niños is an Equal Employment Opportunity Employer
It is the established policy of Para Los Niños (PLN) to provide equal employment and advancement opportunities to all qualified applicants and employees without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin (including possessing a driver’s license issued under Vehicle Code § 12801.9), ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. PLN also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
