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At TorkLaw, we are more than just a personal injury law firm; we are a dedicated team committed to making a real difference in the lives of those we serve. We understand that behind every case is a real person facing real challenges, and we are here to stand by their side. This is where you come in.
We're Looking for Exceptional Talent
Are you the kind of person who thrives on challenges and lives to excel? Do you possess an innate talent for connecting with people, understanding their needs, and building lasting relationships? If you're driven by the pursuit of excellence and motivated by tangible success, we have the perfect role for you.
Opportunity Awaits at TorkLaw
We are currently seeking a dynamic, service-oriented individual to join our intake team as an Intake Specialist. This is a pivotal role within our firm, requiring someone who is not only outgoing and personable but also capable of managing a demanding workload with grace and efficiency.
Your mission will be to engage with potential clients compassionately and empathetically, guiding them through their options, and presenting the comprehensive services TorkLaw offers to assist them in their time of need. Whether it results in our firm taking their case or referring them to a trusted partner, your goal is to ensure they feel heard, supported, and confident in their next steps.
This is a position for someone who is looking for a long term commitment with opportunities to grow.
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Key Responsibilities:
As an Intake Specialist your duties will include, but are by no means limited to:
- Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
- Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TorkLaw can support their journey to justice.
- Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
- Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
- Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
- Seamless Hand-off: transition the newly retained client to the team that will handle his/her case.
** IMPORTANT: TO APPLY **
You will be evaluated and vetted based on your ability to follow instructions. Do not apply through this posting, or the contact information on our website. TO APPLY: Call us at 949.424.2335 and follow the instructions given. A resume is required to apply.
About TorkLaw
TorkLaw is an incredibly fast-moving, innovative law firm that is all about delivering the absolute best client experience and unmatchable legal representation to each and every one of our clients while having an impact on our communities. We're all about working hard and staying humble. In the spirit of humblebragging, here are some of our awards and accolades:
- Top 10 % of Inc. 5000 list of America's fastest growing companies
- Best Law Firm US World News & Report - 10 consecutive years
- $500 Million+ Recovered for our clients
- Featured in CNN, Forbes, The Wall Street Journal, Daily Journal, The Advocate
TorkLaw is a values-based firm. We believe in:
- Radical Authenticity – Being transparently who we are: with ourselves, with each other, and with our clients & partners
- Striving for the Win – Keeping a laser focus on performance and goals to achieve stellar results
- Respect for Each Other – Supporting each other with kindness, respect, humility, grace & humor
- Growth Mindset – Continuously learning, growing and developing, both ourselves and our business
- Abiding Integrity – Standing up for what's right with consistently sound ethics and courageous honesty
If you're looking for a job that's boring and easy, you won't find that here. We put 110% into everything we do. Greatness is achieved through hard work, discipline, and sacrifice, and we're determined to be great. Late nights and weekends do happen - that's what coffee is for.
We're not crazy; we just believe in what we do.
If you'd like to be part of a nationally recognized, collaborative and downright badass team, then we can't wait to hear from you.
Requirements:
Candidates must be organized, able to work in a fast-paced environment and handle multiple tasks simultaneously.
- Bilingual (English/Spanish) is required
- Ideally 1+ year if experience in a similar role, or equivalent education.
- Computer literate and proficient with standard off productivity software.
- Effective team player.
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- A problem-solver the ability to handle challenging situations
- Friendly and approachable demeanor
- High school diploma or equivalent preferred
- Previous experience in customer service or administration preferred
Benefits:
TorkLaw currently offers the following group benefits to eligible employees:
- 12 paid holidays annually
- 10 days of paid vacation annually
- 10 days of sick leave annually
- Medical insurance
- 401(k) with 4% fully vested safe-harbor company match
- Communications stipend for remote employees
- Regular firm events (happy hours, team building, holiday party, etc)
- Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop.
The anticipated pay range for candidates who will work in this position is $37,000 - $50,000 per year. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. TorkLaw is a multi-state employer, and this salary range may not reflect positions that work only in other states.
