Director- Billing & Revenue Management
Optimum
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We are seeking an experienced and dynamic Technology Leader to spearhead the selection, implementation, and management of a new billing and revenue management system. This role requires deep expertise in billing, vendor management, system integration, and team leadership to ensure the successful deployment and continuous improvement of our billing operations.
Responsibilities
- Lead the evaluation and selection process of a new billing, including conducting market research, RFP creation, and vendor assessment.
- Oversee the end-to-end implementation of the chosen billing system, ensuring alignment with business, technology, and regulatory requirements.
- Coordinate with cross-functional teams to define system requirements, integration points, and deployment strategies.
- Establish and maintain strong relationships with billing system vendors and service providers.
- Negotiate contracts, manage vendor performance, and ensure SLAs are met.
- Facilitate regular meetings with vendor to discuss project status, resolve issues, and plan for future enhancements.
- Work closely with project and program managers to develop detailed project plans, timelines, and budgets.
- Monitor project progress, manage risks, and implement corrective actions as necessary to ensure successful project delivery.
- Communicate project status, milestones, and outcomes to senior management and stakeholders.
- Ensure the new billing system is robust, scalable, and capable of handling the company’s growing customer base and service offerings.
- Implement best practices for system maintenance, data integrity, security, and compliance.
- Drive continuous improvement initiatives to enhance system performance, user experience, and operational efficiency.
- Work closely with internal stakeholders to ensure the billing system meets their needs and supports business objectives.
- Facilitate training sessions and provide support to end-users to ensure smooth adoption of the new system.
- Gather feedback from stakeholders and users to inform future system enhancements and updates.
- #LI-LP1
Qualifications
- Bachelor’s degree in information technology, Computer Science, or a related field; Master’s degree preferred
- Minimum of ten years of experience in billing and revenue management systems within the telecommunications industry
- Expertise in billing systems including Netcracker, Amdocs, CSG, Oracle BRM
- Expertise with revenue management and system integration
- Proven experience in leading and managing IT teams, with strong project management capabilities
- Demonstrated ability to manage vendor relationships and negotiate contracts effectively
- Excellent verbal and written communication skills, with the ability to interact with senior management and stakeholders
- Strong analytical and problem-solving skills, with a focus on delivering innovative solutions
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $141,372.00-$201,960.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
