Job DescriptionThe Claim Director, Complex- TPA Oversight position operates on a hybrid work schedule (3 days in office, 2 days remote).
Summary This is a role focused on technical claim handling for Chubb nationwide. In this role you will manage complex general liability and automobile claims, both litigated and non-litigated. This role requires an individual to be accountable for the handling and disposition of claims including investigation, coverage determination, reserving, negotiation and settlement or trial strategies. This position will require some travel, as well as coordinating with and servicing both internal and external business partners. You will represent the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences and trials.
Responsibilities - Provides outstanding customer service and works effectively with the insured, broker and TPA in the adjustment of mainstream casualty, specialty risks, and business auto claims.
- Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.
- Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
- Directs and closely monitors assignments to experts and defense counsel.
- Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
- Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
- Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
- Travels to conferences, mediations, and trials as necessary. Travel ranges from approximately 20%, but it could be more as dictated by business needs.
Qualifications- Over 5 years of experience handling moderate to complex commercial auto and general liability claims.
- Focus on customer service and relationship development.
- Proficiency in independently analyzing insurance coverages, and in drafting coverage letters to communicate coverage issues.
- Experience in analyzing risk transfer tenders, including additional insured tenders.
- Ability to exercise critical thinking, and to apply proper judgment in the evaluation of claims, exposures, and execution of strategies to resolve claims.
- Understanding of insurance and legal principals across multiple jurisdictions.
- Experience in managing claims through the litigation process.
- Excellent interpersonal communication skills and presentation skills.
- Ability to successfully organize and manage workload and to triage priorities.
- A bachelor's degree is required.
- Licensed as an Adjuster in a home state, or the ability to earn a license within 90 days of starting, is required.
The pay range for the role is $80,500 to $137,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About UsChubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
