MoMath is seeking an energetic, responsible, experienced individual to manage its retail operations (Additions, the shop at MoMath), comprising both the physical retail space in the Museum and its related e-commerce outlet. This position has broad responsibility for the Museum’s retail program, including: staffing, training, and employee development for retail staff; overseeing sales and customer service policies and operating procedures; making product development and buying recommendations; shipping and receiving; visual display of merchandise; and all external retail initiatives, including sales at conferences. The Senior Retail Manager’s goal is to develop and manage the overall retail effort to generate sufficient profit to make a meaningful contribution to the support of the Museum’s overall mission.
Essential Duties and Responsibilities:
- Driving sales, profit margin, and inventory turnover by analyzing and recommending replenishment strategies and supporting supply chain optimization.
- Building out planning functions with a focus on improving inventory flow.
- Analyzing sales performance and stock levels for key categories.
- Forecasting new product launches; developing a deep understanding of the market, our customer base, and past launch performance.
- Analyzing previous quarter results to determine missed growth opportunities.
- Providing updates on forecasting trends and highlighting products that exceed or fall short of expectation.
- Overseeing replenishment by SKU, maintaining an efficient inventory flow with set inventory turns, and service-level key performance indicators.
- Managing operations, including open/close, shipping, and receiving.
- Training and development of staff.
- Providing customer service to ensure the highest level of service to all patrons.
- Merchandising and visual presentation of products.
Qualifications:
- 3+ years of experience in retail management, including staff supervision.
- The ability to adapt to new systems, including but not limited to: POS, order management, and data analytics.
- Advanced knowledge of financial measurements, sales, gross margin, inventory turn, weeks of supply and how to impact them.
- Strong problem solving and analytical skills.
- An obsession with efficiency and accuracy.
- Familiarity with POS systems and practices.
- A desire to help enhance public understanding and perception of mathematics.
- Ability to work in an active retail location.
- Willingness and ability to work a regular Sunday through Thursday schedule with the flexibility to cover special events/special hours and some evenings as needed.
- Bachelor’s degree.
- Experience with museum and/or high-end retail is preferred.