Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As a Product Owner for Consumer Experience at Optum Consumer Payments, you will be integral in shaping and executing our Consumer Experience strategy. Your efforts will ensure that our users have access to industry-leading features and functionalities, empowering them to maximize their Health Benefit Accounts. You will drive the development and enhancement of our consumer digital experience, collaborating with cross-functional teams to deliver innovative solutions that meet the evolving needs of our customers and the market. As a key member of the Consumer Digital product team, you will work closely with business and technology teams to deliver an industry-defining experience for our consumers.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Roadmap Management: Oversee the execution of the consumer digital roadmap, including defining features and requirements, breaking down features into actionable stories, and ensuring alignment with product strategy and business objectives
- Scrum Leadership: Lead a cross-functional scrum team in the prioritization, planning, design, development, and release of features and functionalities
- Cross-Functional Collaboration: Work closely with Operations, Technology, Client Management, Finance, Marketing, and other teams to prioritize and deliver consumer digital experience capabilities
- Consumer-Centric Approach: Champion a consumer-centric approach by leveraging data-driven insights, user feedback, competitive analysis, and market demands to inform decisions and prioritize delivery
- Dependency and Risk Management: Identify, track, and manage dependencies, issues, and risks to resolution
- Product Performance Monitoring: Monitor and analyze product performance metrics to identify areas for improvement and drive continuous enhancement of the consumer experience
- Documentation and Training: Develop and maintain comprehensive product documentation and provide training to internal teams and clients as needed
- Innovation and Trends: Stay updated with industry trends, emerging technologies, and best practices to continuously innovate and improve the consumer digital experience
- Budget Management: Assist in managing the commitments for consumer digital projects, ensuring efficient use of resources and alignment with financial goals
- Stakeholder Engagement: Regularly engage with internal and external stakeholders to gather requirements, provide updates, and ensure alignment on product vision and goals
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of proven experience as a Product Owner, Product Manager, or similar role in consumer-facing product development
- 3+ years of experience in gathering and prioritizing product requirements
- Proven solid understanding of digital product development and consumer experience design
- Proficiency with AHA, JIRA/Confluence, ability to leverage Figma to create features/stories
- Proficiency with Agile methodologies and partnering with scrum masters to lead scrum teams
- Proven excellent communication and collaboration skills
- Proven solid analytical skills with the ability to make data-driven decisions
- Experience in gathering and prioritizing product requirements
- Ability to manage multiple projects and priorities simultaneously
Preferred Qualifications:
- Certification in Product Management or Agile methodologies (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Marketing)
- Experience in the healthcare or payments industry
- Familiarity with Health Benefit Accounts and related regulations
- Knowledge of user research and usability testing methods
- Experience with product performance monitoring tools and techniques
- Understanding of compliance, accessibility, and security standards in digital products
- Experience in budget management for product development projects
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
