Hi, I’m recruiting for a Collections Specialist to manage client collections in a timely manner while fostering a collaborative and supportive work environment in a law firm in Georgetown. We are seeking a highly organized individual with strong customer service and financial management skills. The Collections Specialist will report to the Director of Billing Revenue and Operation and will collaborate closely with the Partners, finance team, and other firm management positions.
Responsibilities/Essential functions:
Facilitate daily collections operations, ensuring adherence to established procedures.
Communicate effectively with clients regarding delinquent accounts, including preparing and sending collection communications and generating reminder statements promptly.
Negotiate payment plans with clients to facilitate debt resolution.
Conduct account reconciliations to maintain accurate financial records.
Collaborate with attorneys to research, analyze, and resolve collections issues efficiently.
Provide support to attorneys regarding their accounts receivables, fostering effective communication and problem solving.
Develop a comprehensive understanding of billing functions and cross-train as necessary.
Undertake additional billing duties and projects as assigned.
Education and Experience:
Bachelor’s degree required, with a focus on Accounting or Finance preferred.
3-5+ years of experience in client collections.
Knowledge, Skills and Abilities:
Proficiency in Aderant or similar legal billing systems.
Exceptional oral and written communication skills.
Strong analytical abilities, including proficiency in mathematics.
Proficient in MS Office. Willingness to learn new technical systems.
Ability to work independently and take initiative in a team environment and able to handle and prioritize overlapping and conflicting work assignments.
Ability to always maintain confidentiality and properly handle sensitive information according to the guidelines set by the department.
Flexibility to work overtime when required.
