Position Information:
BreakForth Solutions is seeking a Senior Operations Manager to join our team of dynamic professionals. We offer 100% paid medical benefits for the employee and a host of other amazing benefits. Please apply today!
Essential Functions:
- Support all phases of a P&L center providing corporate capability.
- Oversee all phases of delivery, including ensuring all positions are fully staffed, time accounting, contract management, reporting, customer relations, risk management, project execution and deliverables, and new/organic business growth.
- Develop and execute organic growth models, maintaining and improving revenue and operating margin goals.
- Support new business development growth models, working hand-in-hand with the business development team.
- Manages company areas of Program Management Operations (PMO).
- Coaches and develops team(s) in performance areas, including, but not limited to, quality, quantity, productivity, and leadership.
- Manages day-to-day tasks to achieve operations team goals and serves as a link between the Vice President of Operations and operations team members.
- Provide guidance and leadership over programs and to team/task leads, oversee work plans and fulfillment of deliverables, ensure quality services and positive client communications, and oversee team/task leads in responding to urgent requests as well as routine operations in a high-tempo, dynamic team.
- Maintain an understanding of connections among the teams' work and collaborate with industry partners (prime and sub).
- Build relationships and partnerships with internal/external customers, including industry business and government leaders through which the company can anticipate growth, define requirements, and help determine the best solutions.
- Demonstrates impeccable customer service skills; manages customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for assistance.
- Presents monthly/quarterly Program Management Reviews, demonstrating achievement levels and goals.
- Hires, trains, develops, and retains a diverse workforce. Writes and conducts performance evaluations, makes employment decisions, sets performance goals and objectives for the assigned team(s).
- Conduct monthly inspections of all core processes that drive business units to ensure alignment with the Quality Management System (QMS).
- Complete Corrective Action and Preventive Action as needed.
- Recommend improvements for improved service delivery and efficiency in operations, including the use of technology.
- Facilitate continuous improvement sessions when necessary and provide support to staff during changes if needed.
- Drive annual International Organization for Standardizations (ISO) certification audits, conduct internal audits, and provide recommendations to improve the QMS.
Education/Skills/Experience Requirements:
- Bachelors degree.
- 7+ years of professional experience as a Program Manager or Senior Manager.
- Understanding of contracts and project finances.
- Senior-level experience managing staff.
- Senior-level experience working with senior-level clients.
- Exceptional written and oral communication skills and demonstrated capabilities to develop executive-level presentations for senior leadership.
- Possess exceptional client and stakeholder relationship management skills.
- Understanding of ISO management systems (ex. ISO 9001, ISO 20000-1, ISO 27001).
Desired Skills:
- Project Management Professional (PMP) certification
- Information Technology Infrastructure Library (ITIL) Practitioner certification
- ISO Internal Auditor training
- Capability Maturity Model Integration (CMMI) training
BreakForth Solutions Incorporated is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law.
