Job OverviewAre you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is growth focused, change resilient, collaborative, innovative, nimble, diverse and inclusive.
Are you ready to grow? Here’s what will make you successful at KDP! We love passionate, courageous HR leaders who work with agility and are excited by new challenges. You’ll need consulting and influencing skills, a team-first, entrepreneurial spirit, business insight and analytical capability, and a heart for supporting the needs of our employees.
Will you be the next member of our talented team? If you’re ready, here’s more about the job!
Work Schedule:
This role is available hybrid (2 days remote / 3 days onsite) or 100% onsite. Core work hours are 8:00am-5:00pm / 7:00am - 4:00pm
The Associate HR Operations Specialist is part of the myHR team, a world-class, value-added, and customer-focused team that works in partnership with other functions to provide strategic, simple, and efficient solutions for our employees. The position is responsible for supporting the shared service model and the Company’s HR initiatives by implementing and administering identified HR core operational processes. As an Associate HR Operations Specialist, you will provide customer service to all levels of employees regarding company's human resources programs and policies. In addition, you will identify and implement process improvements to drive compliance and accuracy as well as enhance the employee experience.
Your Responsibilities will include:
- Customer Service: act as a first and second line of HR support for KDP’s US workforce in resolution of a wide variety of employee and manager issues – actively triaging, resolving, and/or escalating each item. Remain online and available to answer employee inquiries and resolve complex request.
- HR Program Administration & Consulting: collaborate with HR Centers of Expertise (Talent Acquisition, Compensation, Benefits, Learning & Development) and support delivering quality services and effective communication of HR services and programs to employee base.
- HR Systems: provide support to employees, managers, and HR Business partners on basic transactions in the HR System.
- Project & Process Management: Lead and/or participate in small to medium process improvement initiatives that require a basic working knowledge of project management.
- HR Compliance: Liaison with HR Business Partners and specialists to interpret and respond to inquiries on HR policies and procedures during the full employee lifecycle. Adhere to documented procedures in executing strategy and ensures compliance to applicable regulations.
Total Rewards- Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
- Annual bonus based on performance and eligibility
RequirementsEducation & Experience:
- Bachelor’s Degree in Human Resources, related field, or professional experience equivalent
- Experience in fast paced, high volume, customer support service role
- Impeccable written and verbal communication skills required
- Bilingual Spanish/English highly preferred
- Proficient with Microsoft Office (Work, Excel, PowerPoint, Outlook) product suite
- Familiarity with HRIS systems; Workday & ServiceNow preferred
- Experience thriving in a fast-paced, dynamic, flexible, team-oriented environment, with the ability to navigate competing priorities while maintaining extreme attention to detail.
- Ability to build and manage strong, collaborative working relationships and carry high credibility with cross-functional teams
- Change agent who is dedicated to continuous improvement efforts by proactively identifying issues and recommending solutions
Company OverviewKeurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
