Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As Product Capability Manager for Client Experience, Optum Consumer Payments, you will play a key role in shaping and executing our Client Experience strategy, ensuring that our Consumer Payment clients have access to industry-leading tools to administer and evaluate the performance of their Health Benefit Accounts. You will be driving the development and enhancement of our client admin digital portals, collaborating with cross-functional teams to deliver innovative solutions that meet the evolving needs of our customers and the market. As a member of the Client Experience product team, you will partner closely with business and technology teams to ensure a best-in-class experience for clients and customers.
You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Manage the execution of the capability roadmap including defining features and requirements, ensuring alignment to product strategy and business objectives
- Work with a cross-functional scrum team in prioritization, planning, design, development, and release of features and functionality
- Create and manage all story and feature writing and prioritization for the scrum team.
- Collaborate closely with Operations, Technology, Client Management, Finance, Marketing and Technology to ensure client digital experience capabilities are developed and prioritized
- Champion a client-centric approach while using data-driven insights, client feedback, competitive analysis and market demands to inform decisions and delivery prioritization
- Identify, track and, manage dependencies, issues and, risks to resolution
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of experience as a Product owner or Business Analyst in healthcare, financial services or, FinTech industry
- 3+ years of experience with proven Cross-functional influence and well-developed relationship building skills, willing to take a leadership role driving initiatives, working across organizations and structuring approaches to new opportunities
- 3+ years of experience using Agile/Scrum or similar methodologies, and associated tools (AHA, Jira, Confluence)
- 3+ years of experience using quantitative and qualitative data to assess priorities and influence roadmaps
- 2+ years of experience developing, designing or implementing digital admin portals
Preferred Qualifications:
- Experience in developing or executing a product or service for clients
- Solid understanding of Health Benefit Accounts, such as Flexible Spending Accounts, Reimbursement Accounts, Health Savings Accounts and, related regulations
- Demonstrated success defining and launching products in an Agile environment
- Demonstrated ability to think strategically with ability to build solid working relationships across organizational teams in a fast-paced and changing environment
- Demonstrated ability to collaborate with engineering and business teams in highly matrixed environment
- Demonstrated ability to embrace change and respond quickly
- Demonstrated ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
