Who are we and why should you join us?
BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
As the Senior Accountant at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.
What are we looking for?
We are seeking a Senior Accountant with a solid understanding of accounting principles, fair credit practices, and collection regulations. This role involves owning the B2B billing process, managing accounts receivable and collections, performing month-end close procedures, and supporting revenue audits and reporting. Proficiency in Google Sheets, Excel, and foreign currency accounting is essential, along with strong analytical, time management, and organizational skills. The ideal candidate will demonstrate exceptional attention to detail, customer service orientation, and the ability to identify and implement process improvements while maintaining confidentiality and collaborating effectively across teams.
What will you do?
- Owning billing process for B2B.
- Perform AR aging analysis and proactively resolve outstanding discrepancies.
- Manage collections process, ensuring timely and effective communication with clients.
- Collaborate with the cash application team to accurately apply payments and resolve unapplied payments.
- Oversee the AR inbox for BetterHelp B2B business, providing timely responses and resolutions to inquiries.
- Ownership of the revenue audit requirement and inquiries.
- Assist the Senior Accountant in recording credit card transactions and maintaining accurate records as needed.
- Assist in managing AP inbox and other AP related tasks as needed.
- Perform month-end, quarter-end, and year-end close procedures, i.e. journal entries and account reconciliations
- Oversee and manage day-to-day accounts receivable cash application in AR subledger
- Responsible for various accruals at month end and assigned reconciliations
- Prepare various balance sheet and income statement fluctuation analysis on a monthly and quarterly basis for management reporting
- Identify and implement opportunities for automation and process improvement, including engage cross functionally on such initiatives
- Assist on projects and ad-hoc assignments as needed
- Provide schedules as needed for audit and SOX
- Have experience with foreign currency accounting to assist with inter-co and international transactions
What will you NOT do?
- You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
- You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
- You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
- You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.
Can I work remotely?
Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our Mountain View, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.
Requirements
- 5-7 years of experience in accounting.
- Solid understanding of the accounting principles, fair credit practices, and collection regulations.
- Strong mathematical skills.
- Superb time management and detail orientation.
- Proficiency with Google Drive, Google Sheet, Excel.
- Ability to keep company and partner confidences
- Customer service orientation and negotiation skills.
- High degree of accuracy and attention to detail.
Benefits
- Competitive salary
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- Unrivaled perks program (including free therapy, UberEats, and more)
- Remote work with regular in-person bonding experiences sponsored by the company
- Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
- Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
- The chance to build something that changes lives – and that
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
The base salary range for this position is $90,000 - $120,000 USD. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2024. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.
At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.
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