A bit about us
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.
The Senior People Experience (HR) Business Partner will act as a partner to our on- and off-site property team members and leaders to help support day-to-day people-related programs and utilize a business-focused and ‘Treat People Right’ mindset to help translate business objectives into human capital strategies. Reporting into the Director, PX Business Partnerships and Talent Acquisition, this individual will have the responsibility of supporting on- and off-site property clients across our portfolio and act as a trusted advisor for all team members. The Senior People Experience Business Partner will ideate and execute on strategic programs to increase overall performance for our on- and off-site property teams through consulting on performance, engagement, recognition, career development and total rewards initiatives. In short, this individual will partner with the PX leadership and Operations leadership team to plan and deliver HR programs to the business while operating as a trusted advisor who serves as the expert on day-to-day people issues for our property teams. As we operate properties across the country, the ideal candidate has previous HR experience with supporting various levels of corporate and field-based team members (non-exempt through leadership) spread across multiple localities.
This role will be remote-first but may be required to travel to property locations as the needs of the business call for it. Candidates for this position should expect to work CST or EST hours and/or be located in a region local to our current properties (San Antonio / Austin, Atlanta, Washington DC/Maryland/Virgina, Nashville, New York) in order to best support the needs of the business.
What you'll do
- Provide hands-on, day-to-day support to leaders and team members on team-member relations and performance-related issues across all property teams, including coaching, counseling, and documentation.
- Proactively identify and document trends uncovered through feedback, exit interviews and surveys.
- Implement performance, development, recognition and engagement programs as well as solutions to common people-related trends in partnership with the SME’s across the PX Team and property leadership team in order to meet organizational goals.
- Support the building and maintenance of a healthy culture by working cross-functionally with the PX team, consulting with property leadership on people-related initiatives, and helping leaders increase performance, engagement, and overall talent development at Placemakr.
- Consult with leaders and key stakeholders with the goal of improving and developing property and non-property leadership behaviors and practices.
- Support the development, and own the execution, of performance management and career development strategies for all talent levels across our property teams.
- Conduct prompt, thorough and impartial investigations in response to employee relations issues and/or workplace concerns including harassment, discrimination, retaliation, and other topics while remaining compliant with associated federal, state and/or company policies and regulations.
- Maintain effective organization and tracking of employee relations investigation documents and statements, disciplinary action forms and performance management materials.
- In partnership with the People Operations team, support the offboarding process for property team members including drafting and sending offboarding letters and conducting exit interviews in a timely manner.
- Support internal talent mobility by refining and executing on Placemakr’s internal hiring policy, playing a key role in each internal talent conversation, and supporting people-related wind-down conversations.
- Collaborate with senior leadership to design and support property team member action plans and other people, culture and engagement-related programs where appropriate.
- Clearly communicate business benefits of initiatives and gain buy-in and support of key stakeholders at various levels.
- Help property and non-property leaders understand and implement change management best practices.
- Implement and execute best practices around employee relations, risk mitigation, internal policy / programs, and process development.
- Consistently demonstrate an embodiment of Owning It, Making It Better and Treating People Right when recommending processes, solutions, and action plans.
- Additional duties and responsibilities, as assigned.
What it takes
- Bachelor’s degree in human resources, business administration, communications, or equivalent work experience in lieu of a bachelor’s degree
- 3+ years experience in an HR Business Partner or HR Generalist position supporting field-based teams and various levels of field-based and corporate leaders
- 2-5 years experience handling employee relations issues in a non-exempt, service focused industry (retail, food & beverage, hospitality, etc.)
- Previous people leadership experience in a non-exempt environment preferred
- Demonstrated experience ideating and driving execution of people-related programs aligned with business goals
- Strong understanding of Federal, State, and local labor and employment laws and knowledge including a familiarity with HR practices and policies
- Proficient in Microsoft Office including PowerPoint, Excel, and Word (PowerPoint, Excel, Word)
- Demonstrated experience communicating professionally and effectively with individuals and key stakeholders at various levels
- Demonstrated experience utilizing discretion and maintaining confidentiality when handling sensitive situations and information
- The ability to exercise exceptional judgement including escalating when appropriate
- The ability to multi-task, organize and prioritize effectively in a high-growth, ever-changing environment
- Exceptional verbal and written communication skills
- A detail-oriented professional with the demonstrated ability to collect, analyze and interpret trends in order to make recommendations related to employee relations investigations and people programs
- A self-starter who works well both independently and in partnership with your team
- A champion of our Community Norms who embodies them constantly. You Own It. You Make It Better. You Treat People Right.
Our benefits & perks
- Competitive Pay, Generous Stock Options and Performance Bonuses
- Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
- Paid Parental Leave
- Paid Life Insurance
- 401k + 4% employer matching program
- Unlimited PTO to allow time for you to recharge
- Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees
- Plus, discounts to stay at select Placemakr properties all over the US
Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:
- We own it.
- We make it better.
- We treat people right.
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you don’t meet 100% of the above qualifications, we still encourage you to apply!
