Company Overview
Join our dynamic team at dataplor, a leading player in solving location intelligence challenges. We empower businesses to expand and invest globally with our extensive data covering 250+ million places. At dataplor, we thrive in a collaborative environment that values natural curiosity and diverse perspectives. If you're excited about embracing change, trying new things, and measuring success by team outcomes, then you'll find a rewarding position with us.
Position
Customer Success Manager
Reporting To
Head Of Customer Success
Role Overview
The Customer Success Manager at dataplor serves as the trusted technical and commercial advisor for dataplor’s customers. You will drive value, offer advice, and grow accounts. dataplor aims to deliver the highest quality geospatial data across the world. This role is highly cross-functional with revenue, product, engineering, support, and marketing teams.
Customer Success Manager’s role will be to manage renewals, upgrade customers' products, and handle any client issues or challenges. The ability to have technical discussions with data scientists and engineers and demonstrate the value of dataplor’s data in business discussions with enterprise executives is a must. The goal is to help customers become successful and enthusiastic dataplor champions.
Responsibilities
- Manage customer lifecycle for accounts by building relationships, presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls
- Learn and become a dataplor and geospatial data expert as a trusted customer adviser
- Strategize and identify new use cases to grow accounts, finding areas where dataplor can provide the most value to increase renewals
- Become an industry expert in how tech, CPG, retail, real estate, and other sectors leverage geospatial location data to gain a competitive advantage
- Work with delivery management to ensure datasets are delivered on time and exceeding customer expectations
- Engage with the product team to guide customer requests and establish roadmaps
- Work with the technical support team and other core dataplor teams to ensure that customer requests and escalations are resolved
- Identify and achieve targets on renewal rates, customer satisfaction, and new opportunities in assigned accounts
- Understand existing customer contracts, renewal/opt-out dates, and other sales operations aspects related to renewals
- Develop dataplor champions and produce customer references for the marketing team
Experience
- 3+ years in SaaS, data, or technology space in client-facing customer success or sales roles.
- 2+ years of experience supporting an Enterprise data product or data analystStartup experience is preferred, and/or self-starter with experience in a fast-paced environment
- Experience leading cross-functional initiatives
- Experience with Account Management and Customer Success approaches and methodologies
- Strong verbal and written skills with an ability to articulate and communicate strategies/plans
- Demonstrated success with cross-functional coordination, including planning, execution, tracking, decision-making, and OKR management
- Experience working with enterprise clients
What's in it for you
- 100% Remote Workplace with travel
- The chance to make a real impact at a cutting-edge startup
- A dynamic and collaborative work environment where your ideas are heard and valued
- Competitive salary and benefits package
- The opportunity to learn and grow alongside a talented team of data enthusiasts
- Be part of a mission that's changing the way we understand and unlock the power of data
