Chief Operating Officer

HER Resiliency Center • Full-time • Baltimore, MD, US • $120k / year • 3w ago

Agency Description & Program Model

At HER Resiliency Center (HER), we provide young women ages 18 to 25, overcoming various forms of hardships, a safe environment where they can receive the support, skills, and resources needed to make positive decisions and thrive.

HER emphasizes each young woman being aware of her own needs, while also receiving guidance along her journey to independence and self-sufficiency. An important component of the HER model is allowing space for the young women to share about her own life experiences, hear about the path of others, and learn positive life skills through demonstrated healthy living.

A crucial component of the HER model is for staff to share their own past struggles and victories in order to demonstrate empathy and understanding toward those we serve. Both staff and the young women are on a “peer level” with each other. This position requires an understanding of trauma and being available to attend necessary training to ensure this competency.

HER has experienced significant growth since its founding in 2015. To build upon its unique strengths, a search is underway for an experienced Chief Operating Officer (COO) for our next phase.

Job Summary:

The COO will be part of the executive leadership team. The COO will oversee a dynamic team of professionals, building, directing, supervising and supporting the management teams. The COO is responsible for providing leadership that mirrors the mission, vision and guiding principles of the network.

This position combines both strategic thinking and strong execution skills. The COO is responsible for managing the organization’s internal operations, administrative functions, and human resources needs, including taking a leadership role in the organization’s next phase. The COO will implement policies and procedures that strengthen the overall operations and effectiveness of the organization, taking strategic risks with the goals of continuous improvement, regulatory compliance and organizational growth.

The COO must be an effective leader who maintains control of the diverse non-profit business operations. The role will be challenging but also highly rewarding. This leader will bring a passion for the empowerment of all women, and development of transitional-age females, as they will have a key voice at HER. The ideal candidate is a clear communicator, strategic minded, a systems thinker and can create and execute a plan. The COO will have excellent people skills, business and finance acumen and an exemplary work ethic. The COO reports directly to the Founder & President.

Performance Responsibilities:

Operations

Oversee daily operations of the organization.
Develop capacity and guide operations to ensure clear documentation for each operations role to support sustainability and future growth.
Ensure that operational priorities are well-defined and translated into rigorous, executable, and measurable plans.
Oversee fiscal policies of the organization -- including ensuring timely and accurate recording of expenditures and income, assuring bank accounts are reconciled monthly, and assuring financial performance reports are provided to the Founder and President monthly.
Oversee the organization’s human resources policies, including: compliance with applicable laws and regulations of the jurisdictions in which HER operates; development and maintenance of formal human resources policies appropriate for HER’s size, mission and model; and ensures formal performance reviews are conducted on at least an annual basis
Lead the creation of the HER’s annual budget in collaboration with the Founder & President.
Communicate with other managers and staff to resolve issues and conflicts and exchange information.
Ensure HER is compliant with federal, state, and district laws and that it has policies, procedures and control mechanisms to minimize noncompliance and legal risk.
Ensure that all operations are executed with the highest possible efficiency.
Formally reviews and evaluates direct reports at least annually and conducts regularly scheduled one-on-one meetings with all direct reports.
Ensures that there is a succession plan for all operations positions and other key positions.
Write and submit reports to the President on all matters of importance.
Collaborate with the Founder & President in fundraising initiatives.
Identify ways for the operations team to enhance and enrich the HER Resiliency Center mission, values and principles.

Program

Collaborate with managers to meet established goals for HER’s program(s) and enhance program assessment tools for evaluation and improvement while ensuring fidelity to the model in collaboration with other team members.
Educate staff to ensure understanding of compliance requirements for grant contracts.
Work with program staff to set goals, measurable outcomes, and evaluation strategies for grant-funded programs and projects.
Ensure compliance with all HER’s grant and contract requirements including data collection and reporting and creating schedules and setting deadlines for writing and submitting reports to funders and the Founder & President.
Manage data needed for grant reports, grant applications, or other reasons. Problem-solve with staff to ensure efficient and consistent data collection. Compile information on training and meetings attended and provided by all staff.
Analyze outcomes to drive success and make programmatic improvements; working closely with program manager(s) to use data to monitor the success of HER peers.
Serve as an ambassador to build support for HER with prospective partners through site visits and events.
Lead and work with both direct service providers and senior leadership to ensure adherence to the program model and guarantee delivery of expected program outcomes.

Communication & Reporting

Ensure all program notes are submitted in HER’s internal database within a timely manner.
In consultation with the Founder & President, create and submit agency and funder required documentation.
Ensure confidentiality is practiced throughout all HER’s programs.
File reports with state, federal, and private entities using online grants management systems.
Ensure the completion of budgets and financial reporting.
Assure timely and complete preparation of grant reports, including consistent presentation of information, data and performance measures. Identify changes in funder requirements and help ensure staff response.

Required Qualifications:

Master’s Degree in finance, business, education or related field.
Passion for education and the mission of HER Resiliency Center.
Experience leading, developing and supporting a staff of high-performing, results-oriented individuals;
Demonstrated skills in strategic and operational planning, organizational development, finance, capacity-building, and performance management and measurement.
Possess a growth mindset.

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