Location: Europe, remote

Salary: up to 85.000 EUR annually company cost (compensation gross differs depending on location and local taxes)

Form of employment: Contract of employment or B2B contract (self-employed)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

We are among the Top 50 AI and Customer Service Products in G2's Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
The new Tidio AI feature (Lyro) - answers up to 70% of customers' questions in seconds and is available to users even on a free plan. It's a real AI revolution!
We currently hire over 170 fantastic people.
In 2022, we secured $25 mln in a Series B Investment round (check TechCrunch's article)
In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video

As a Senior Digital Analyst, you will:

Work closely with CRO to assess marketing performance and support data-driven decision-making to enhance the effectiveness of our marketing initiatives.
Build predictive models and forecasts to assess the impact of marketing initiatives and support budgeting and planning.
Develop and refine marketing mix models to optimize budget allocation across channels.
Develop and maintain dashboards and reports to track marketing performance and KPIs, providing regular updates to CRO & marketing team.
Support managers from the marketing team in analyzing quantitative data; formulating correct business questions and hypotheses and conducting analyses that help to validate them.
Analyse large and complex marketing datasets to uncover trends, patterns, and insights that inform marketing strategies and decisions and recommend further development and improvement.
Take care of marketing analytics tools needed to analyze our marketing efforts properly.
Educate key stakeholders in the field of marketing analytics (advisory role).

You are the perfect fit if you have:

Knowledge of marketing metrics and processes in digital marketing.
Minimum 5 years of experience working with marketing teams focusing on various activities (e.g. performance, SEO, affiliate, partnerships).
Very good understanding of different attribution models and, ideally, experience in building attribution models.
Entrepreneurship and curiosity - you focus on outcomes, rather than tasks; you feel responsible for the projects and show passion and ambition for the things you're engaged in.
Analytical thinking and iterative problem-solving approach - you can quickly verify concepts and reject those that have not worked;
Excellent SQL knowledge.
Good knowledge of the following: GA4/Amplitude and Tableau.
Basic Excel and Google Spreadsheets knowledge.
Open-mindedness and intuitiveness.
Excellent communication skills, ability to describe easily even complex analyses.
Proficiency in English.

Bonus cookie points will be given for:

Experience in SaaS/E-commerce.
Knowledge of Python/R.
Experience with DBT.

We want to offer you:

Salary up to EUR 85.000 under a B2B contract or an equivalent within the employment contract;
Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions;
Remote-first work with flexible hours
Possibility to use one of our offices in Poland or book a coworking space in your city
Great development opportunities - company-supported courses and conferences
26 days off guaranteed in a year;
Individual work tools-MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Sport & wellness benefit or its financial equivalent.
Private medical care or its financial equivalent.
Mental well-being program - individual therapy sessions and resources for employees
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites, team events)

What does the recruitment process look like?

CV review and introduction call with a Recruiter
Home assignment
Interview with Analytics Manager and Recruiter
Final interview with Chief Revenue Officer and Analytics Manager
Offer and fireworks!

Diversity Statement

One of Tidio's core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.5/5

85% recommend us to a friend

Read our reviews

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