Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

Responsibilities:

Assess needs and assumes supervisory roles across multiple yard locations to maintain smooth operations, Zūm standards, and KPI performance during times of transition, special projects or startup initiatives.
Ensures compliance with company policies, brand standards and local/state governing student transportation.
Analyze KPIs to identify areas for improvement and implement plans to drive performance enhancements.
Provide hands-on support, training, and mentorship to staff, fostering a culture of accountability and teamwork.
Step into leadership roles to guide and motivate teams during transitions or new program rollouts.
Collaborate with the training department to deliver classroom and behind-the-wheel training for School Bus Drivers, ensuring successful completion of testing and certification.
Oversee the throughput of driver instruction programs and ensure training standards are met.
Investigate customer service complaints, identifying root causes and implementing corrective actions to maintain high service standards.
Lead or support special projects as assigned, including startups, new programs, and safety initiatives to improve operational efficiency and safety outcomes.

Requirements:

Regulatory Knowledge: Thorough understanding of company regulations and state laws related to student transportation, with the ability to adapt to varying state requirements.
Training Expertise: Knowledge of adult learning techniques and ability to facilitate training for diverse groups.
Technical Skills: Proficient in word processing, spreadsheets, and basic math; strong computer literacy required.
Interpersonal Skills: Exceptional written and verbal communication skills, with the ability to interface effectively with diverse individuals.
Leadership: Proven ability to assess needs, implement solutions, and drive operational improvements in training and safety.
Travel Flexibility: Willingness to travel up to 95% of the time and work for extended periods at various locations.

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