Job Summary:
Hosts and bussers help staff with several duties in order to create a positive dining experience for guests. Such as greeting customers and answering their questions while alerting wait staff when a customer need attention. Bussers also assist the host in every capacity while taking direction from the host or supervisors.
Essential Duties and Responsibilities:
• Greeting and seating guests with a positive attitude in an orderly, timely fashion while optimizing seating at different tables to ensure an even workload for wait staff
• Answering the phone and responding the customer’s needs. Including taking to go orders, reservations, messages for management, and responding to availability checks for menu items or restaurant capacity
• Removing tableware - like dishes, glassware, and utensils – during service to keep tables from becoming too crowded
• Clearing tables of dirty utensils, napkins, and dishes/glasses. Cleaning surfaces so that they’re ready for the next guests
• Ensuring the availability of clean dishes, flatware, glasses, straws and napkins for tables
• Communicate levels of business to the BOH staff members
• Helping the dishwashers by sorting and organizing used tableware and readying it for washing
• Delivering food and helping with refills to aid servers during peak restaurant times
• Cleaning any spills, breakage, or accidents in the dining areas
• Keeping the restrooms and wait area clean
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• Safety – perform safety audits, safety training and other duties required by the Safety Manager.
• Problem Solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Employee Focus - the individual manages difficult employee/operational situations, responds promptly to employee needs, solicits employee feedback to improve service, responds to requests for service and assistance and meets commitments.
• Planning/Organizing - the individual prioritizes and plans work activities and uses time efficiently.
• Quality Control - the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
• Quantity - meets productivity standards and completes work in a timely manner.
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety & Security - the individual observes safety and security procedures and uses equipment and materials properly.
