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The Commute Program Manager will collaborate closely with the Regional Program Manager and key stakeholders to oversee a comprehensive suite of transportation programs across facilities located in Kirkland and Redmond, WA . This role will lead and coordinate shuttle operations, parking management, and transportation demand management (TDM) initiatives.
A key aspect of this role is developing and executing transportation solutions that are efficient, sustainable, and focused on employee needs, while supporting the client's environmental goals while fostering continuous improvement. The Commute Program Manager will be instrumental in creating a forward-thinking transportation framework that complements the innovative mission and caters to the varied requirements of the client.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Shuttle Program Management:
- Work with AMER Shuttle PM to assess and optimize the existing shuttle network
- Interface with shuttle service and app providers on Kuiper specific services
- Perform continual service quality monitoring and build a best-in-class employee experience
- Optimize route and stop planning to best serve the employee population
Parking Program Management:
- Develop and execute policies for allocating monthly and daily parking at worksites
- Oversee parking garage/lot operations and leases, ensuring adequate capacity across locations
- Implement and manage parking technology solutions
- Develop strategies to increase efficiency of parking garages/lots
Transportation Demand Management (TDM):
- Develop and manage TDM programs including rideshare, transit partnerships, ride-hail services, biking and walking initiatives
- Manage relationships with Transportation Management Associations (TMAs) and transit agencies
Data Analysis and Reporting:
- Coordinate data analysis and reporting for all program elements, including ridership, route performance, environmental impact, and financials
- Use data to project utilization scenarios and develop forward-looking strategies
Vendor and Contract Management:
- Manage relationships with third-party vendors, including contract negotiations and service quality reviews
- Partner with Procurement and Legal departments on sourcing and contracting
Technology and Innovation:
- Lead the review and implementation of advanced technology solutions for shuttle, parking, and TDM programs
- Research and recommend industry-leading software and hardware solutions
Financial Management:
- Requires general knowledge of financial terms and principles.
- Ensure site-level budgets are met across all program areas.
- Find, achieve, track, and report cost savings on a continual basis.
- Ability to forecast budget based on demand and costs as well as maintain annual budget through review of monthly invoices for accuracy.
Customer Service and Stakeholder Management:
- Respond to customer inquiries and high-visibility escalations in a timely, coherent manner.
- Build consensus across diverse stakeholders and drive complex, cross-functional programs forward
SUPERVISOR RESPONSIBILITES:QUALIFICATIONS:- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
- Enthusiasm for / interest in sustainable transportation
- BA/BS in sustainability, communications, business, hospitality, or related field
- 5+ years of experience working in transportation demand management, parking, communications, customer service or related field where relevant skills can be demonstrated
- Program management and program development experience
- Intellectual curiosity and a desire for continuous improvement
- Strong quantitative and data analysis skills; intermediate knowledge of database management
CERTIFICATES and/or LICENSES:COMMUNICATION SKILLS:- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
- Demonstrated ability to draft clear communications and communications plans
- Experience building consensus across a diverse range of stakeholders and driving complex, cross-functional programs forward in a fast-paced, visible, and client- facing environment.
- Strong public speaking skills and the ability to lead short but effective meetings
FINANCIAL KNOWLEDGE:- Requires general knowledge of financial terms and principles.
- Ability to calculate intermediate figures such as percentages, discounts, and commissions.
- Ability to forecast budget based on demand and costs as well as maintain annual budget through review of monthly invoices for accuracy.
REASONING ABILITY:- Ability to comprehend, analyze, and interpret complex documents.
- Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
- Requires analytical skills.
OTHER SKILLS and/or ABILITIES:- Basic skills with Microsoft Office suite including Outlook, Word and Excel.
- SmartSheet, Tableau and SharePoint experience preferred.
SCOPE OF RESPONSIBILITIES:- Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
- Errors in judgment may cause short-term impact to co-workers and supervisor.
Estimated total compensation for this position:112,600.00 - 163,300.00 USD per year
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:On-site -Redmond, WA
Job Tags:GREF
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
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