Lawson Hamilton & Associates Inc, looking for self-motivated individuals with excellent customer service and a strong work ethic. The job requires answering as well as making outbound calls using collection software. We are a fast-growing company that is seeking enthusiastic, motivated people, if you're looking for a long-term career move in the Sales/Collections Industry, this could be the perfect job for you! Interviews available now!
Hours are Monday through Friday 8:30 am - 5:00 pm
Located Burbank, CA.
Responsibilities
· Monitor accounts to identify outstanding debts
· Investigate historical data for each debt or bill
· Make 100 + calls a day
· Find and contact debtors to ask about their overdue payments
· Take actions to encourage timely debt payments
· Process payments and refunds
· Resolve billing and insurance issues
· Update account status records and collection efforts
Skills
· Proven experience as a Collection Specialist or similar role
· Knowledge of billing procedures and collection techniques (e.g. skip tracing)
· Familiarity with laws related to debt collection (e.g. FDCPA)
· Patience and ability to manage stress/ Work well under pressure
· Excellent communication skills (written and oral)
· Skilled in negotiation
· Problem-solving skills
· Bilingual Preferred
· High school diploma
· No experience requires but preferred
What does a Debt Collector do?
Debt Collectors work either for an organization or for debt collection agencies contacting people who owe money to an organization. They work closely with customers to communicate how much they owe the company, set a payment deadline and assist them with a payment plan to eventually resolve their debt. Many Debt Collectors are often in charge of investigating certain payment discrepancies and working to properly resolve them. They typically build trust and relationships with customers to help prevent future payment issues.
