Summary
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build or service we create is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.
We're looking for an experienced technical writer with a proven ability to craft well-structured, clear, concise, and accurate technical documentation while fostering deep collaboration and effective consensus-building across stakeholders. The content you create will be used by technicians worldwide to safely and successfully repair Apple hardware devices. If you thrive in fast-paced, highly collaborative environments and are passionate about shaping the future of instructional content, we want to hear from you.
Description
As a Technical Writer, you will collaborate with a multidisciplinary team of engineers, project managers, content strategists, instructional designers, media writers, and production artists to create engaging service content that supports technicians.
RESPONSIBILITIES:
Research technical topics through observing demos, interviewing SMEs, performing hands-on hardware take aparts, looking up information from databases, and participating in core team meetings
Translate complexity into easily-understandable instructions for readers of varying skill and experience
Write articles to guide technicians through each step of hardware repair procedures, accompanied by reference material such as part lists, screw charts, and functional diagrams
Write in alignment with Apple style guides and tone of voice
Create and manage articles in a content management system
Collaborate with media production team on photo shoots and markups
Upload images and media assets in a digital asset management system
Stay up-to-date with emerging trends in technical writing, performance support, and content strategy, and contribute ideas for content, process, and system improvements
