About UsAt Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
OverviewThis position assesses and manages the company's exposure by serving as the risk management business partner between the company, agents, and our customers virtually. The role includes reviewing and evaluating the level of risk presented by various operations, existing exposures, and controls, as well as the effectiveness of the customer's application of those controls. When applicable, recommendations are developed and submitted to the customer to reduce and maintain their level of risk. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Responsibilities- For each of the major commercial lines of businesses provided, the ability to assess the level of risk for customers with a Hazard Index rating of Very High (10) with coaching and a rating of High (7-9) with minimal or no coaching.
This includes assessing the operations, identifying the potential loss-producing conditions and practices as well as the presence and effectiveness of controls. Consult with underwriters on the conditions identified and complete written risk assessments in accordance with internal quality assessment guidelines. - Analyze the loss history of accounts to identify loss sources, and trends in accident frequency and severity, reach meaningful conclusions from the analyses, and provide a clear summary of those analyses to customers, agents, and underwriters. When applicable, develop effective risk reduction recommendations and/or ongoing risk management objectives.
- Provide ongoing risk management services for customers in need of risk management support and strive to ensure customer's level of risk is being adequately managed.
- Develop effective and ongoing communication with internal business partners and agents to ensure the conveyance of timely information for new and renewal business opportunities as well as consultative communication with customers. Prepare professionally
- Efficiently manage work scheduling in order to meet both internal and external customer needs.
- Prepare and present moderate-level technical presentations and risk management training programs to internal and external customers on a variety of risk management topics and issues.
- Familiar with risk management techniques and technology, earns and maintains designations through self-education and training programs. This includes the application of nationally recognized codes and standards as well as appropriate state regulations in reducing the level of risk for customers.
- Participate in training and mentoring of less experienced team members, which can include but is not limited to, underwriting onboarding (in partnership with RM and UW), RM trainee training/onboarding, and new hire onboarding. Support other regions if capacity permits (virtual surveys, onboarding & training)
- Support profitability & growth including conducting welcome calls to new insureds to discuss value-added services. This also involves performing refresher calls to existing customers who may have experienced an increase in exposure and/or claims. Additionally, collaborate with the claims department for follow-up calls after a claim occurs. Following up on Hartford Steam Boiler (HSB) onsite inspection reports and addressing Claims Risk Characteristics reports are also part of the responsibilities. Providing critical recommendation follow-up & assistance is necessary, along with conducting desktop reviews (triage) for high-value builder's risk or properties. Serving as an account coordinator and participating in regional projects are also included.
- To support innovation, it is important to promote and apply the Risk Management Center (RMC). Additionally, identifying and elevating ideas for new tools and service deliverables to Risk Management leadership is essential.
QualificationsKnowledge & Requirements- Ability to effectively communicate (in person & virtually) with customers and agents and encourage the implementation of risk management strategies to reduce the level of risk and the potential for loss.
- Ability to travel occasionally to the office and/or local customer visits when needed. Must be able to build effective business partnerships with internal team members and agents.
- Demonstrate an above-average proficiency in the usage of computer tools including; Internet research applications, Microsoft Office, work management system, eSelect tools, Cognos reports, various virtual meeting platforms, etc, with a strong attention to detail.
Education & Experience- Five years of relative experience is required.
- Good understanding of basic risk management techniques & technology for all the main lines of business.
- Excellent verbal & written communication skills required.
- Knowledge of all value-added services and how to effectively position them as a value to our insureds
- Certified Praesidium Guardian (CPG) preferred, however, Ambassador level training is acceptable with demonstrated skill.
Total RewardsSelective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
Pay RangeUSD $82,000.00 - USD $136,000.00 /Yr.
Additional InformationSelective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
