Job Title: Customer Experience Representative (Entry-Level)
Company: RentReporters
Location: Newport Beach, CA | Full-Time | Onsite
About Us: RentReporters helps renters build credit by reporting their on-time rent payments to the major credit bureaus. Rent is often the biggest bill people pay each month—but it usually doesn’t help their credit. We’re here to change that. We’re a mission-driven fintech company focused on expanding financial opportunity for renters across the country. If you're passionate about helping people, love solving problems, and want to start your career at a company making a real difference, we’d love to hear from you.
About the Role: We’re looking for a full-time Customer Experience Representative to join our onsite team in Newport Beach. This is an ideal entry-level opportunity for a recent college graduate who enjoys helping others, communicating clearly, and working in a fast-paced environment. In this role, you’ll handle inbound customer calls and chats, assist prospective customers with questions about our service, and help guide them through the enrollment process. You’ll also interact with landlords to verify rent payments—an essential step that ensures the accuracy of the data we report to the credit bureaus.
What You'll Do:
Respond to inbound phone calls and chats from customers and prospective customers
Provide clear, helpful, and friendly support
Walk customers through account setup and help troubleshoot issues
Reach out to landlords to verify rent payments and lease details
Document interactions and follow up to ensure resolution
Work cross-functionally with our operations and data verification teams
What We’re Looking For:
Recent college graduate (all majors welcome—communication is key)
Strong written and verbal communication skills
Comfortable using chat platforms, CRM tools, and phone support systems
Patient, empathetic, and solutions-oriented
Reliable and eager to learn in a collaborative team environment
Passionate about helping others and making a positive impact
Why Join Us:
Help people take control of their credit and change their financial future
Join a growing company with opportunities for learning and advancement
Gain experience in fintech, customer support, and credit-related services
Work on-site in a supportive and mission-driven environment
Compensation:
$20–$23 per hour (full-time, non-exempt), depending on experience
Ready to launch your career and help renters get the credit they deserve? Apply today.
