The Medical Assistant has duties and responsibilities related to patient care and satisfaction in the clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The MA must demonstrate competency in all skills related to office management including; maintaining inventory of examination/procedure room, supplies, assisting in the organization of efficient patient flow, and organization of the clinic environment to assure patient comfort and safety. The MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for the medical clinic and program.
PRIMARY RESPONSIBILITIES
• Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
• Educates patients by providing medication and diet information and instructions; answering questions.
• Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Updates job knowledge by reading professional publication; participating in staff meetings; maintaining professional networks; participating in marketing and business development activity.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Serves and protects the physician by adhering to professional standards, policies and procedures, federal, state, and local requirements and standards.
• Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt
KNOWLEDGE AND SKILL REQUIREMENTS
• Requires: High school diploma or GED, and completion of an accredited Medical Assistant.
• Certification as a Medical Assistant by an approved national examination agency.
• Fluent in Spanish and English.
• Requires successful interpersonal and communication skills with patients, and other health care team members in order to foster optimal quality of outpatient care.
• Able and willing to work independently, with minimal supervision.
• Able to establish and maintain effective working relationships with patients, medical staff, management and peers.
• Strong organizational and interpersonal skills including the ability to manage interactions with difficult people.
• Able to maintain quality control standards.
• Able to multitask efficiently and effectively.
• Excellent attention to detail.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Must be able to act calmly and effectively in busy, stressful or emergency situations.
• Requires adherence to all policies and procedures, including standards for safety.
