Job description
A consumer goods company in El Monte, CA is looking for a Customer Service Representative to join their team. As a Customer Service Representative, CSR, the candidate will be responsible for helping e-commerce customers by providing product and service information and resolving technical issues in a fast-paced, team-oriented setting.
Schedule: ONSITE M-F 8:00 AM- 5:00 PM RESPONSIBILITIES
• Manage a high volume of customer service calls, emails & voicemails
• Take incoming calls from new and existing customers in a professional manner
• Provide information to customers including verifying requests, answering questions, and offering assistance
• Serve as a liaison between incoming calls to our Business Development Associates.
• Identify and implement customer experience process improvements
• Oversee the company's Amazon orders and return authorizations via phone or email.
• Additional projects as required.
Requirements
• Looking for a candidate with 2-5 years of related customer or client service experience.
• Retail/Consumer products experience is ideal
• Degree preferred, but not required
• Comfortable interacting with people at all levels on the phone and in person
