Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The MPP Program Manager collaborates with our colleagues across Account Business Units and Optum Insight Operations teams market to ensure organized, smooth, successful service delivery to our MPP (Healthcare Systems) clients. This team is charged with holding in-scope client pillars responsible for executing delivery according to the delivery model (ie. Tollgate process planning, integration/transformation, revenue performance, and efficiency (C&P) planning, execution, and closeout, and internal client delivery meeting structure and governance). This position requires financial acumen, operational performance aptitude, desire to work in a highly matrixed environment, and is especially self-driven and organized.
MPPs are transformative partnerships between Optum and local health care organizations. Optum leads defined services (e.g., RCM, Care Management, IT, Analytics), allowing the organizations to remain independent and financially viable. This team supports the program management for the onboarding and integration phases, from transition to steady state, a period that lasts several years.
Primary responsibilities are focused on program managing delivery initiatives for large partnership clients with respect to the account management.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Drive program-level strategies, design, planning, and creation of appropriate transformation/integration, vendor, and staffing initiatives to facilitate delivery across all stages for clients. Manage plans and enforce controls to achieve partnership and performance goals
- Proactively ensure accountable teams deliver against financial and operational performance targets through development of and adherence to effective and standardized process mechanisms
- Integrate, align stakeholders to standard delivery model/framework. Execute against said delivery model. Facilitate formal Tollgates (stage gates) across the phases of delivery
- Develop client-specific Smartsheet cross-pillar sheets, reports, and dashboards as standardized for new MPPs
- Establish and manage internal and external cross-pillar governance structure and meetings and to ensure successful delivery for MPP client
- Drive cross functional collaboration among Account, Integration/Transformation, Operations, and other functional teams
- Develop and run onsite team sessions to build team, drive program initiatives toward achievement of financial plans, and to ensure cross-pillar alignment and collaboration
- Maintain solid executive presence with communication skills that span organizational levels
- Create communication plans that help socialize and gain consensus for solutions to be implemented
- Leverage sound project management methodologies and tools, aligned to MPP Onboarding and Integration delivery standards
- Proactively identify program risks and manage program risk mitigation plans
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:
- 7+ years of portfolio management, program management, project management, leadership, and/or operational management experience in a matrixed environment
- Healthcare industry experience
- Program management of onboarding and integration phases of Revenue Cycle Mgt. and one of the following: Care Management, IT, Analytics
- Proven excellent understanding of program and project management methodology, best practices and tools with the ability to flex between each discipline
- Proven ability of working independently, with limited direction and in a team environment
- Proven ability to influence and work with internal and external stakeholders/resources to move projects and programs forward and overcome any challenges
Preferred Qualifications:
- Smartsheet or applicable Project Management technology experience
- Program management of onboarding and integration phases of one of the following: Care Management, IT, Analytics
- History and experience in large-scale client implementations and/or programs
- Proven ability to simultaneously work on multiple initiatives and lead project resources
- Proven ability to be comfortable presenting to executive leaders and all other levels throughout the organization with proven experience doing so
Up to 20% travel to the client is required.
*All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
