Local non-profit organization is looking for Call Center Specialists who will deliver high quality referral services to members of the community. Training will be in office for 1 month and then will be required to working office 2 times a week. Days working in office are flexible. Pay rate starts at $16.50/hour but does have the potential to increase to $17.00/hour after 30 days.
Monday-Friday 8:00am-4:30pm, 8:30am-5:00pm or 9:00am-5:30pm
Responsibilities:
• Provide high quality, multidimensional information and assistance services to contacts from multiple counties.
• Use multiple programs and databases for resource searches, information collection and application assistance.
• Help each contact identify their health and human service needs.
• Active participant in keeping resource database updated with accurate information about community resources.
• Work varied hours, including nights, weekends and holidays as needed. Extended hours as needed in times of disaster in any county served.
• Other duties as assigned.
Qualifications:
• Prior experience in a customer service, call center, health care or administrative type of role
• Ability to handle difficult and sensitive calls
• Bilingual in Spanish
