The Carmel Valley Athletic Club Concierge is responsible for our members’ overall experience at the time of check in and navigate their activities during their visit and upon conclusion. T The specific job functions detailed below provides an overview of the requirements of this role. The employee’s expected performance is not limited to the job duties listed below, as the expectations are subject to change at the discretion of management.
This is a temporary position that runs from November 11 to December 31, 2024. The job location is off-site at the Carmel Valley Community Pool.
Position Overview:
• Checking in CVAC members while providing a high-level of service
• Always conduct yourself in a confident professional manner.
• Overseeing the facility and assuring high-level of comfort and cleanliness
• Light housekeeping around the facility and grounds
• Checking pool and spa temperatures
• Supplying Information to and helping members
• Ensure a excellent customer experience
• Adhere to company policies and procedures
• Answering phone calls and understanding the POS system
• Opening and closing the facility in a timely and thorough manner
• Hourly walk-throughs of the facility to ensure cleanliness
• Manage difficult situations, diffuse negative volatile situation and/or issues with members and guests while maintaining a professional and positive attitude.
Essential Job Functions
• Positive, warm and outgoing personality
• Professional demeanor, ethical behavior and excellent interpersonal skills with members and the team
• Ability to work with computer systems
• Flexibility and ability to multi-task
• Flexibility in work schedule to include weekends and holidays
• Ability to work semi-independently without direct supervision by following all club's procedures and standards
• Ability to follow through on assigned tasks and demonstrate initiative
• Ability to utilize PC station with MS Office background
• Excellent communication skills in English orally, in writing and over the telephone
• Excellent grooming at all times
• Ability to work standing for six hours
• Ability to work in all weather conditions- in and outside
• Ability to carry and lift 50+ safely
