American Booksellers Association is a national trade association that supports and advocates for the success of independent bookstores. We provide members with education, networking opportunities, advocacy, resources, and technology. In turn our members support local schools through book fairs, donations and author visits; promote literacy; provide inclusive community centers; connect readers and books; add character to neighborhoods; champion and center diverse and new voices; and contribute to the local economy. We feel honored to support them in their work.
ABA’s Database Coordinator is part of the ABA Membership Team. Each member of this team is responsible for outreach and support of members in their assigned region, acting as those members’ primary contact, as well as responsible for another important aspect of membership work. Individuals on the ABA Membership Team work to ensure member engagement, satisfaction, and access to resources, education, and information. They report directly to the Director of Membership.
The Database Coordinator is responsible for supporting ABA’s data collection and maintenance efforts; pulling regular and ad-hoc reports; as well as special projects as needed.
The ideal candidate is a self-directed data enthusiast who loves books and bookstores, and has experience with CRM systems. This position will require domestic travel at least 1–3 times/year for periods of 2–4 days, and 2 times/year for periods of 7–10 days. During those times some nights and weekends will be required.
Primary responsibilities include:
- Update, clean, and verify member account data.
- Execute substantial data development projects as assigned.
- Support ABA’s annual, quarterly, and monthly membership renewal(s).
- Create data reports through CiviCRM
- Responsible for the fulfillment of new member poster requests and Opening a Bookstore kits
- Assist with administrative support for ABA Institute scholarship programs
- Assist with administrative support for ABA’s affinity partner programs including Bookshop.org, Constant Contact, and other programs that require liaising with business partners.
- Provide overall administrative support, including but not limited to: the management of the membership Google Drive and member processes documentation.
- Demonstrate a commitment to inclusion, equity, and access through continuous learning and development, and modeling inclusive behaviors.
- Additional job duties may be assigned.
Other responsibilities include:
- Helping members access resources and activities
- Responding to bookstores’ inquiries about new and evergreen programs and services
- Traveling to trade shows, forums, and conferences to represent the Membership Team and provide information about ABA to booksellers
- Demonstrating a commitment to inclusion, equity, and access through continuous learning and development, and modeling inclusive behaviors
Our ideal candidate will have the following:
- CRM or other database experience (CiviCRM preferred but please apply if others)
- Passion for independent bookstores and/or books
- Commitment to and experience supporting diversity, equity, inclusion, and access
- Highly organized and able to independently and effectively manage short- and long-term projects; strong project management and self-direction
- Ability to work efficiently and handle tight deadlines and changing needs
- Demonstrated experience providing excellent customer service in a calm, empathetic manner
- Concise and clear communication skills via email, phone, and person-to-person
- Proficient computer skills with an emphasis on Google Docs and Microsoft Office, especially Excel
- Bachelor’s or associate's degree, or equivalent (comparable nontraditional self-education, i.e. lifelong learner, certificates and/or classes, or work, volunteer, or internship experience equivalent)
Location: Remote
Compensation: $26 per hour. This is a part-time position with a 25 hour per-week expectancy.
To Apply:
Please submit a cover letter that speaks to why you want this job; your previous professional and/or personal experience supporting diversity, equity, inclusion, and access in the workplace and/or your community; and your interest in independent bookstores; as well as your resume to Ryan Quinn, Director of Membership through our application form. Applications will be accepted until the role is filled, with a projected start date in mid-November to early December (but will be dependent upon the candidate’s needs.) Please review ABA’s full values statement before applying.
Equal Opportunity:
ABA believes diversity and diverse perspectives make our organization stronger, and we’re committed to creating an inclusive environment for all employees and an association that’s representative of all of our members and the customers they serve. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age; ethnicity; color; race; religion; sex; sexual orientation; gender identity and/or expression; marital, civil union, or domestic partnership status; past or present military service; physical, mental, or sensory disability; national, social, or ethnic origin; neurodiversity; pregnancy; family or parental status; and/or genetic information (including family medical history).
If you are passionate about ABA’s mission and think you have what it takes to be successful in this role even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application.
