What you'll doThe Senior Fraud Strategist, Ecomm Fraud Strategy reports to the Manager, Ecomm Fraud Strategy within the Credit Management and Bank Operations (CMBO) division of Canadian Tire Bank. The eCommerce Fraud Strategy unit is a team dedicated solely to fraud management of select eCommerce banners, including CanadianTire.ca.
As a member of CMBO, you will also have access to teams that are highly experienced in credit card risk management and issuer fraud management. Our world-class analysts get cradle-to-grave strategy experience, from data extraction and analysis to strategy design, testing, and deployment, and are encouraged to rotate within CMBO units to develop new skills and gain additional experience.
As a Senior Fraud Strategist, you will work cross-functionally to improve our ecommerce fraud risk posture by supporting with process improvements, training, and fraudulent order detection. Working closely with internal teams including customer service, business, product development, and investigations, you will attain a rare wide-angle view of the customer fraud journey.
In this role, you'll:
- Collaborate and communicate effectively with cross functional teams and external partners to achieve Ecommerce Fraud Strategy objectives
- Lead internal initiatives and pursuits, conduct research as required, and coordinate with management and junior team members to effectively meet expectations
- Lead internal initiatives, including project planning, tracking, and status reporting
- Communicate with individuals / groups at all levels of the organization in a professional and competent manner
- Provide support with ad-hoc data analysis exercises to identify areas of operational improvement
- Run, maintain, and create programs as needed to perform data analysis on high-risk ecommerce orders / chargebacks and share feedback on fraud trends to mitigate future fraud risk
- Complete ad-hoc analysis involving large data sets and correlate to actionable insights and operational improvements
- Forecast future Cancellations and Chargeback rates
- Enhance existing manual review best practices by delivering targeted training and operational feedback to Customer Support teams
- Provide managerial support on projects and represent the team across the organization
What you bring- More than 5 years of experience working in operations
- Possess strong problem solving and analytical skills with the ability to review data and identify insights and present those insights to key stakeholders
- Proficient knowledge of one or more programming languages (SAS, SQL, Python, etc.) is essential
- Strong skillset across the MS Office Suite, including a intermediate to advanced knowledge of Excel
- Ability to think independently, act with sound judgement and thrive within a fast-paced and challenging environment
- Work with an 'automate first' mindset and continuously strive to work more efficiently
- Ability to mentor and lead a team
- Collaborative and capable of delivering in a fast-paced and innovative market
- Positive attitude and strong data analysis expertise with exceptional time management skills
- Results-driven individual with a strong focus on data and desire to be a team player
- Desire to join a fast-paced, agile, and fun team!
- Passion for data and problem solving and an entrepreneurial and goal driven mindset
- Enthusiasm for educating business partners on fraud risks
- Strong understanding of rules-based ecommerce fraud prevention platforms
- Knowledge of payment card dispute processes, including chargeback representments
- Prior exposure to payments, disputes and chargeback processes and fraud detection platforms is an asset
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
About UsAt Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
