Customer Service Representative - Urgently hiring (Commerce, CA )
employment type: full-time
job title: Customer Service Representative
Main Job Duties and Responsibilities
• Answering phone calls on a daily basis.
• Making outbound calls in a timely manner Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Sending and responding to e-mail inquiries regarding an order, quote request or general inquiry via phone, email or chat.
• Communicating with sourcing team during pre-production, production and delivery process
• Updating call sheets and inquiry logs on a daily/weekly basis.
• Keep records of customer interactions.
• Communicating and coordinating with colleagues as necessary.
• Light shipping – sending samples upon customers request.
• Taking order information and helping customers pick or choose products from the company’s website.
• Handle customer complaints, returned merchandise, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Seize opportunities to upsell products when they arise
• Place outbound calls to current customers to determine their satisfaction as well as receive customer suggestions.
• Take the extra mile to engage customers.
• Other office duties on occasion as needed.
• Follow communication procedures, guidelines and policies.
Requirements:
• 4+ years’ experience in Customer Support role
• Multi-Line Phone Skills
•
• Strong proficiency with MS Word, Excel, Outlook (e-mail)
• Good problem-solving skills and ability to find answers through the web or other means.
• Strong, accurate communications skills – verbal and written.
• Ability to handle stressful calls or situations on occasion.
• Internet proficiency.
• Professional demeanor in communications and job responsibilities at all times
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, handle multiple calls, prioritize, and manage time effectively
• The job is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.
Compensation:
• Hourly, Depends on Experience (DOE)
• Job Type: Full-time- M-F
• Work Remotely: No
